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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talented Baker passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations. Versed at constructing various baked goods and awe-inspiring displays. Designs, bakes and embellishes dessert foods to make them visually appealing.

Skills
  • Weights and measures
  • Solid problem solver
  • Product personalization
  • Opening and closing duties
  • Health and Safety Regulations Management
  • Vegan baking
  • Sanitation and cleanliness
  • Kitchen safety
  • Professional telephone manner
  • Artisan bread making
  • Customer Service
  • Food trend knowledge
  • Time Management
  • Calm under pressure
  • Cooperative team player
  • Flexible
Education and Training
South Pointe High School Rock Hill, SC Expected in 06/2014 High School Diploma : - GPA :
Experience
Weis Markets, Inc. - Cake Designer
Pottsville, PA, 11/2017 - Current
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Created attractive dessert trays for catering events.
  • Designed appealing product displays to maintain unique presentation.
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
  • Merchandised food and garnishes for serving presentation.
  • Inspected products for quality assurance before display.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
National Bank Of Arkansas - Switchboard Operator
Maumelle, AR, 03/2016 - 10/2017
  • Provided administrative support to area employees, including routing mail, ordering supplies and filing documents.
  • Alerted staff of emergency information and general announcements using PA system.
  • Handled incoming calls with friendly and cheerful attitude for organization using 4-line system.
  • Answered up to 100 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Accurately transcribed message details and promptly relayed to appropriate recipients.
  • Developed and updated business phone directory to reflect current employees and other changes.
  • Completed connections between callers, departments and professionals.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Participated in emergency preparation meetings to understand crisis management procedures.
Nouria Energy - Assistant Store Manager
Shrewsbury, MA, 05/2014 - 03/2016
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Coached and developed store associates through formal and informal interactions.
Northern Tool + Equipment - Cashier Team Lead
Houston, TX, 01/2010 - 05/2014
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Greeted customers promptly and responded to questions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Supervised more than 5 cashiers and associates to maximize performance, efficiency and service levels.

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Resume Overview

School Attended

  • South Pointe High School

Job Titles Held:

  • Cake Designer
  • Switchboard Operator
  • Assistant Store Manager
  • Cashier Team Lead

Degrees

  • High School Diploma

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