Talented Baker passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations. Versed at constructing various baked goods and awe-inspiring displays. Designs, bakes and embellishes dessert foods to make them visually appealing.
Skills
Weights and measures
Solid problem solver
Product personalization
Opening and closing duties
Health and Safety Regulations Management
Vegan baking
Sanitation and cleanliness
Kitchen safety
Professional telephone manner
Artisan bread making
Customer Service
Food trend knowledge
Time Management
Calm under pressure
Cooperative team player
Flexible
Education and Training
South Pointe High SchoolRock Hill, SCExpected in 06/2014 – –High School Diploma: - GPA:
Experience
Weis Markets, Inc. - Cake Designer Pottsville, PA, 11/2017 - Current
Oversaw baking and cooking training to assist new staff members in professional development.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Created attractive dessert trays for catering events.
Designed appealing product displays to maintain unique presentation.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Merchandised food and garnishes for serving presentation.
Inspected products for quality assurance before display.
Maintained temperature, sweep and sanitation logs to document proper conditions.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Measured, mixed and prepped raw materials according to company specifications and recipes.
Monitored cooking completion times for efficient use of ovens and other equipment.
National Bank Of Arkansas - Switchboard Operator Maumelle, AR, 03/2016 - 10/2017
Provided administrative support to area employees, including routing mail, ordering supplies and filing documents.
Alerted staff of emergency information and general announcements using PA system.
Handled incoming calls with friendly and cheerful attitude for organization using 4-line system.
Answered up to 100 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Accurately transcribed message details and promptly relayed to appropriate recipients.
Developed and updated business phone directory to reflect current employees and other changes.
Completed connections between callers, departments and professionals.
Paged employees over PA system to ensure prompt connection with callers.
Communicated general company information to inquiring customers in pleasant manner to project positive company image.
Participated in emergency preparation meetings to understand crisis management procedures.
Nouria Energy - Assistant Store Manager Shrewsbury, MA, 05/2014 - 03/2016
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Encouraged professional growth and talent development in associates to increase performance in all areas.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assessed, optimized and elevated operations to target current and expected demands.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Coached and developed store associates through formal and informal interactions.
Northern Tool + Equipment - Cashier Team Lead Houston, TX, 01/2010 - 05/2014
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Trained new team members in cash register operation, stock procedures and customer service.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted with purchases, locating items and signing up for rewards programs.
Greeted customers promptly and responded to questions.
Learned roles of other departments to provide coverage and keep store operational.
Supervised more than 5 cashiers and associates to maximize performance, efficiency and service levels.
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