Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Creative Cake Decorator with 16 years of experience. Highly-skilled in cake carving, icing techniques and color mixing. Maintains high-level productivity and prioritizes tasks effectively. Friendly professional dedicated to building positive rapport with customers. Reliable Bakery/Deli Manager possessing impeccable sales record and exceptional customer service skills. Processes customer transactions, rotates merchandise, and identifies and resolves customer conflicts. Commended for consistently contributing to company growth through successful business transactions. Energetic Bakery/Deli with excellent track record of effective merchandise presentation, prompt and courteous customer care, and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

  • Report preparation
  • Sales expertise
  • Order fulfillment
  • Complaint resolution
  • Credit card processing
  • Professional telephone demeanor
  • Creative problem solving
  • Multi-line phone talent
  • Money handling abilities
  • Shipping procedures understanding
  • Data Entry
  • Good listening skills
Work History
05/2017 to Current Cake Decorator Fareway Stores, Inc. | Ames, IA,
  • Designed specialty cakes for custom events including weddings, birthdays and graduations.
  • Increased business sales by influencing purchases and attracting customers with displays and professional service.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Provided exemplary customer service to 20+ patrons daily in high-volume shopping center location.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Coordinated services under supervision of lead Bakery Manager.
  • Decorated assortment of pastries and cakes quickly and precisely by organizing and prioritizing each task.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Managed material inventory and ordered new materials when needed.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Accurately packaged and priced each product according to Hy-vee pricing procedures.
05/2002 to 01/2017 Bakery/Deli Manager Save Mart Supermarkets | Reedley, CA,
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Orchestrated positive customer experiences at all stages by overseeing every area of bakery and deli operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Set schedules for 10-15 staff by planning and designating shifts and hours.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Directed team of 10-15 deli workers handling $4000 plus in weekly business.
  • Developed special promotions to increase revenues.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Assisted customers by answering questions and fulfilling requests.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Researched issues to obtain appropriate answers to customer inquiries.
10/2000 to 10/2002 Data Entry Clerk Apex Systems | Waukegan, IL,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Obtained scanned records and uploaded into database.
  • Evaluated source documents to locate information needed for each data entry field.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Organized, sorted and checked loan contracts , input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sent completed entries to Buyers for evaluation and final approval.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Entered client information into databases quickly and with minimal errors.
08/1992 to 10/1994 Customer Service Representative Super Service Today | Dedham, MA,
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with several calls in queue per minute.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Entered customer interaction details in customer accounts to track requests, document problems and record solutions offered.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Expected in | Accounting And Business Management American Institute of Business, Des Moines, IA, GPA:

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Resume Overview

School Attended

  • American Institute of Business

Job Titles Held:

  • Cake Decorator
  • Bakery/Deli Manager
  • Data Entry Clerk
  • Customer Service Representative


  • Some College (No Degree)

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