Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dependable sales associate with 5 years of experience in fast paced environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

  • Sales expertise
  • Organization
  • Customer service
  • Leadership
  • Collaboration
  • Good listening skills
  • Compassion
  • Computer skills
  • Teambuilding
Work History
Cake Decorator/Customer Experience Sales Floor Associate, 08/2018 to 02/2021
Schulte Hospitality GroupColumbia, SC,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Developed strong rapport with customers and created positive impression of business.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Educated customers on promotions to enhance sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Performed stocking and informed management of low inventory quickly.
Front Desk Associate, 07/2018 to 01/2021
Aegion CorpSeattle, WA,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Performed nightly updates to room charges and rates.
  • Checked requests and room service for accuracy and any needed assistance.
  • Entered customer data using OPERA software and updated information whenever patrons changed rooms.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Planned coverage needs and organized services to support incoming special events.
  • Documented accounts and logs throughout shift to keep up with all requirements.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Balanced hotel accounts and resolved discrepancies.
  • Logged wake-up call requests and set up automatic rings in system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Crew Trainer, 07/2016 to 02/2019
The Furniture MartNorth Branch, MN,
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service, food safety and performance requirements.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Maintained current knowledge of all team position requirements.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Mentored junior employees to improve performance, food safety and customer service.
Floor Associate, 12/2017 to 06/2018
Taco BellCity, STATE,
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Created appealing displays for routine arrangements and special promotions.
  • Sought out ways to go above and beyond job requirements.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
No Degree: Graphic Narrative Design , Expected in
West Virginia Northern Community College - Weirton, WV,
High School Diploma: , Expected in 06/2018
Burgettstown Middle/Highschool - Burgettstown, PA,
Additional Information

I am able to work Holidays and weekends if need be, my phone number is my best way of contact, second is email. I learn new things at a quick pace and I don't give up when things get hard. I always push myself past my own limits.

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School Attended

  • West Virginia Northern Community College
  • Burgettstown Middle/Highschool

Job Titles Held:

  • Cake Decorator/Customer Experience Sales Floor Associate
  • Front Desk Associate
  • Crew Trainer
  • Floor Associate


  • No Degree
  • High School Diploma

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