, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Dependable sales associate with 5 years of experience in fast paced environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Skills
Sales expertise
Organization
Customer service
Leadership
Collaboration
Good listening skills
Compassion
Computer skills
Teambuilding
Work History
Cake Decorator/Customer Experience Sales Floor Associate, 08/2018 to 02/2021 Schulte Hospitality Group – Columbia, SC,
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Developed strong rapport with customers and created positive impression of business.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Approached browsing customers to initiate conversations to determine buying preferences.
Educated customers on promotions to enhance sales.
Built customer loyalty and retention by delivering excellent shopping experiences.
Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Greeted customers, helped locate merchandise and suggested suitable options.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Answered product questions with up-to-date knowledge of sales and store promotions.
Used POS system to process sales, returns, online orders and gift card activations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assisted customers with prompt and polite support in-person and via telephone.
Maintained clean sales floor and straightened and faced merchandise.
Supported efficient and timely replenishment of sales floor merchandise.
Performed stocking and informed management of low inventory quickly.
Front Desk Associate, 07/2018 to 01/2021 Aegion Corp – Seattle, WA,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Performed nightly updates to room charges and rates.
Checked requests and room service for accuracy and any needed assistance.
Entered customer data using OPERA software and updated information whenever patrons changed rooms.
Ran daily, weekly and monthly reports to close day and meet objectives.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Promoted local entertainment and sporting events and offered details to assist patrons.
Planned coverage needs and organized services to support incoming special events.
Documented accounts and logs throughout shift to keep up with all requirements.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Balanced hotel accounts and resolved discrepancies.
Logged wake-up call requests and set up automatic rings in system.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Crew Trainer, 07/2016 to 02/2019 The Furniture Mart – North Branch, MN,
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Greeted all customers with smile and provided friendly service to professionally handle every need.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Taught new team members correct procedures for all areas of operations.
Set positive example for team members by providing high-quality, efficient service.
Trained other employees in customer service, food safety and performance requirements.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Maintained current knowledge of all team position requirements.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Mentored junior employees to improve performance, food safety and customer service.
Floor Associate, 12/2017 to 06/2018 Taco Bell – City, STATE,
Pursued learning opportunities to advance knowledge and take on leadership position.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Created appealing displays for routine arrangements and special promotions.
Sought out ways to go above and beyond job requirements.
Developed strong cooperative relationships with coworkers and managers.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Learned all required tasks quickly to maximize performance.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
No Degree: Graphic Narrative Design , Expected in West Virginia Northern Community College - Weirton, WV, GPA:
High School Diploma: , Expected in 06/2018 Burgettstown Middle/Highschool - Burgettstown, PA, GPA:
Additional Information
I am able to work Holidays and weekends if need be, my phone number is my best way of contact, second is email. I learn new things at a quick pace and I don't give up when things get hard. I always push myself past my own limits.
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