Cake Decorator Resume Example
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CAKE DECORATOR
Summary
Entry-level professional with over 4 years of experience in the
customer service industry; motivated to maintain customer
satisfaction and contribute to company success. Proven ability to
establish a positive rapport with clients and consistently exceed sales
and service quotas. Reliable and driven, with strong time management
and prioritization skills.
Skills
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Experience
05/2020 - Current
Company Name － City, StateCake Decorator
- Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
- Assisted in the growth of sales by 15% by maintaining professional customer service and preparing visually appealing displays.
- Produced frostings and creams for cakes and other edibles.
- Assisted customers with planning cake vision, including color, theme and size.
- Assembled, prepared, decorated and frosted average of 30 cakes per shift.
- Stocked shelves and ordered inventory when product stock became low.
- Handled cash, credit card and check transactions.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
05/2018 - Current
Company Name － City, StateInstacart Shopper
- Organized as many as 3 deliveries per hour by smoothly selecting and purchasing items.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
11/2017 - 05/2018
Company Name － City, StateWork From Home Customer Service Agent
- Established membership loyalty, executing flawless customer retail account management.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
- Excelled in exceeding daily credit card application goals.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Served needs of as many as 40-55 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
- Assessed customer needs and upsold products and services to maximize product sales.
- Processed customer account changes.
- Set up and activated customer accounts.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Achieved high sales percentage with consultative, value-focused customer service approach.
Education and Training
10/2009
Rowan Cabarrus Community CollegeCityGED
Expected in 05/2023
Western Governors UniversityCity, StateAssociate of Applied Science: Computer Programming
Certifications
- ServSafe
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Resume Overview
School Attended
- Rowan Cabarrus Community College
- Western Governors University
Job Titles Held:
- Cake Decorator
- Instacart Shopper
- Work From Home Customer Service Agent
Degrees
- GED
Associate of Applied Science : Computer Programming
