Entry-level professional with over 4 years of experience in the
customer service industry; motivated to maintain customer
satisfaction and contribute to company success. Proven ability to
establish a positive rapport with clients and consistently exceed sales
and service quotas. Reliable and driven, with strong time management
and prioritization skills.
Skills
Outstanding interpersonal and communication skills.
Great capacity to multitask: managing competing priorities while
fostering delivery of superior customer care.
Critical Thinker
Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Highly professional--dependable, reliable and able to perform duties
with minimal, to no supervision.
Experienced in Microsoft Word, Excel, PowerPoint, Data entry, and
Adobe Acrobat.
Standardized recipe proficiency
Design methods
Customer service
Quality control analysis
Experience
Cake Decorator, 05/2020 to Current Nothing Bundt Cakes – Orland Park, IL,
Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
Assisted in the growth of sales by 15% by maintaining professional customer service and preparing visually appealing displays.
Produced frostings and creams for cakes and other edibles.
Assisted customers with planning cake vision, including color, theme and size.
Assembled, prepared, decorated and frosted average of 30 cakes per shift.
Stocked shelves and ordered inventory when product stock became low.
Handled cash, credit card and check transactions.
Worked with common cake decorating and baking tools, such as mixers and carving tools.
Answered phone calls, put in orders and handled customer disputes or complaints.
Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
Measured, mixed and prepped raw materials according to company specifications and recipes.
Instacart Shopper, 05/2018 to Current Instacart – Fort Montgomery, NY,
Organized as many as 3 deliveries per hour by smoothly selecting and purchasing items.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Satisfied customers with quick, accurate service under tight deadlines.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Work From Home Customer Service Agent, 11/2017 to 05/2018 Ibex Holdings Limited – Charleston, WV,
Established membership loyalty, executing flawless customer retail account management.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Excelled in exceeding daily credit card application goals.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Consulted with customers to determine best methods to resolve service and billing issues.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Served needs of as many as 40-55 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Assessed customer needs and upsold products and services to maximize product sales.
Processed customer account changes.
Set up and activated customer accounts.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Achieved high sales percentage with consultative, value-focused customer service approach.
Education and Training
GED: , Expected in 10/2009 Rowan Cabarrus Community College - Concord, NC, GPA:
Associate of Applied Science: Computer Programming, Expected in 05/2023 Western Governors University - Salt Lake City, UT GPA:
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