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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Entry-level professional with over 4 years of experience in the
customer service industry; motivated to maintain customer
satisfaction and contribute to company success. Proven ability to
establish a positive rapport with clients and consistently exceed sales
and service quotas. Reliable and driven, with strong time management
and prioritization skills.

Skills
  • Outstanding interpersonal and communication skills.
  • Great capacity to multitask: managing competing priorities while
    fostering delivery of superior customer care.
  • Critical Thinker
  • Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
  • Highly professional--dependable, reliable and able to perform duties
    with minimal, to no supervision.
  • Experienced in Microsoft Word, Excel, PowerPoint, Data entry, and
    Adobe Acrobat.
  • Standardized recipe proficiency
  • Design methods
  • Customer service
  • Quality control analysis
Experience
Cake Decorator, 05/2020 to Current
Nothing Bundt CakesOrland Park, IL,
  • Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
  • Assisted in the growth of sales by 15% by maintaining professional customer service and preparing visually appealing displays.
  • Produced frostings and creams for cakes and other edibles.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Assembled, prepared, decorated and frosted average of 30 cakes per shift.
  • Stocked shelves and ordered inventory when product stock became low.
  • Handled cash, credit card and check transactions.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
Instacart Shopper, 05/2018 to Current
InstacartFort Montgomery, NY,
  • Organized as many as 3 deliveries per hour by smoothly selecting and purchasing items.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Work From Home Customer Service Agent, 11/2017 to 05/2018
Ibex Holdings LimitedCharleston, WV,
  • Established membership loyalty, executing flawless customer retail account management.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Excelled in exceeding daily credit card application goals.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Served needs of as many as 40-55 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Processed customer account changes.
  • Set up and activated customer accounts.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
Education and Training
GED: , Expected in 10/2009
Rowan Cabarrus Community College - Concord, NC,
GPA:
Associate of Applied Science: Computer Programming, Expected in 05/2023
Western Governors University - Salt Lake City, UT
GPA:
Certifications
  • ServSafe

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Resume Overview

School Attended

  • Rowan Cabarrus Community College
  • Western Governors University

Job Titles Held:

  • Cake Decorator
  • Instacart Shopper
  • Work From Home Customer Service Agent

Degrees

  • GED
  • Associate of Applied Science

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