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Cake Decorator Resume Example

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CAKE DECORATOR
Summary

Sr. Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced office environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Problem Resolution
  • Customer Service
  • Customer Complaint Resolution
  • Credit card payment processing
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Inbound and outbound calling
Experience
Cake Decorator
City, StateCompany Name/Feb 2021 to Current
  • Taking cake orders via phone and in person to accurately create customer cakes.
Senior Customer Service Agent
City, StateCompany Name/May 1990 to Nov 2018
  • Dangerous Goods and Spill Cleanup Specialist working closely with security and local law enforcement to identify and stop illegal drug and commodity shipments. Responsible for accurately inspecting dangerous goods packages for compliance with FAA regulations for air transportation. Trained Dangerous Goods Spill Cleanup Specialist.
  • Worked closely with Corporate Security and local law enforcement to identify and stop fraudulent shipments.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns.
  • Cultivated impactful relationships with customers by delivering product knowledge.
  • Worked with Operations and Sr. Management to develop customer service improvement initiatives.
  • Upheld privacy and security requirements established by TSA and FAA regulatory agencies.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Purchasing and Shipping Manager
City, StateCompany Name/Feb 1989 to May 1990
  • Liaised with vendor representatives and engineers to rectify damages and shortages.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Stayed up to date on FedEx, UPS and DHL shipping programs and policies.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Managed day-to-day shipping and receiving, typically overseeing more than 400 packages in 24-hour period.
  • Managed vendor relationships to support supply chain and maintain product quality.
Bookkeeper
City, StateCompany Name/Mar 1985 to Oct 1988
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Communicated with Business Owner about discrepancies and devised plans to reconcile financial issues.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Responsible for the preparation and submission of all required tax reporting and payment.
Education and Training
Certificate of Completion: Business AdministrationVincennes UniversityCity
Some College (No Degree): Business Administration And ManagementSullivan Jr. College Of BusinessCity
High School DiplomaColumbus North High SchoolMay 1981City, State
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Resume Overview

School Attended

  • Vincennes University
  • Sullivan Jr. College Of Business
  • Columbus North High School

Job Titles Held:

  • Cake Decorator
  • Senior Customer Service Agent
  • Purchasing and Shipping Manager
  • Bookkeeper

Degrees

  • Certificate of Completion : Business Administration
    Some College (No Degree) : Business Administration And Management
    High School Diploma

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