LiveCareer-Resume

cake decorator resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I'm a dedicated and freindly multitasker with a hardworking attitude as an employee with strengths in customer service and experience in sales. I get along with all types of people and catch on to things very quickly. I'm a solid team player with upbeat, positive attitude and commitment to providing excellent customer service. I've been successful in teaching junior employees how to do certain duties and stay on track and get the job done in an efficient manor as a manager. I've worked in both the food and retail industry for nine and a half years. I'm a very creative, organized and self sufficiant person in all that I do. I have basic computer and math skills but hope to improve in all skills that I possibly can. I'm always up to learn and try new things.

Skills
  • Production and processing
  • Design methods
  • Icing methods
  • Opening and closing duties
  • Product personalization
  • Solid problem solver
  • Excellent basic math skills
  • Kitchen safety
  • Sanitation and cleanliness
  • Professional telephone manner
  • Employee management
  • Quality Assurance
  • Leadership development
  • Decision-making
  • Teambuilding
  • Flexible
  • Supervision
Experience
07/2017 to 01/2022 Cake Decorator Atlantis Casino Resort Spa | Black Hawk, CO,
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Assembled, prepared, decorated and frosted average of 20 cakes per shift.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Stocked shelves when product stock became low.
  • Boxed and wrapped cakes and other bakery products to prepare for pickup.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes and other pastries.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Assisted in growth of sales by maintaining professional customer service and preparing visually appealing displays.
  • Assisted in growth of sales by maintaining professional customer service and preparing visually appealing displays.
  • Coordinated supplies and managed stock for on hand bakery/cake decorations.
03/2016 to 03/2017 Cashier 99 Restaurants | Nashua, NH,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance in all department areas.
  • Processed 20-50 transactions per day with exceptional accuracy.
  • Increased sales by suggesting specific complementary items to customers.
06/2013 to 01/2016 Manager Provision Living | Hattiesburg, MS,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity.
  • Supervised counting cash drawers in compliance with store opening and closing procedures.
  • Connected with customers daily to understand needs, provide assistance and collect feedback.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Met high productivity standards in processing payments for customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
Education and Training
Expected in 06/2015 to to High School Diploma | Bismarck High School , Bismarck, ND, GPA:
Expected in to to | Bismarck State College, Bismarck, ND GPA:

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Resume Overview

School Attended

  • Bismarck High School
  • Bismarck State College

Job Titles Held:

  • Cake Decorator
  • Cashier
  • Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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