Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

Skills
  • Talent development
  • Client relations and retention
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Microsoft software proficiency
  • Merchandise restocking
Education and Training
Arkansas Tech University Russellville, AR Expected in 05/2011 Associate Degree : Developmental Psychology - GPA :
Experience
Builders Firstsource, Inc. - Cahier/Customer Service Manager
Alabaster, AL, 11/2014 - 12/2015
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Managed day-to-day operations, including supervision and assignment delegation for 15-20 member team.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
Sprouts Farmers Market - Cashier
Boulder, CO, 01/2016 - 04/2018
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Inspected items for damage and reported issues to supervisor to return unwanted merchandise and obtain replacements for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Mccoy's Building Supply - Assistant Store Manager
Floresville, TX, 08/2018 - 03/2019
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Tobacco Row - Customer Service Cashier
City, STATE, 08/2019 - Current
  • Monitored tobacco and vapor product availability in store, on shelves and in orders to accurately answer customer questions.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Accurately handled over $1,000 of payments daily in cash and credit cards payments for tobacco, vapor and lottery products.
  • Unloaded new merchandise and added to shelves in accordance with stock rotation policies.
  • Answered phone calls to assist customers with questions and tobacco and vapor orders.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Properly verified customer identification for alcohol or tobacco purchases.

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Resume Overview

School Attended

  • Arkansas Tech University

Job Titles Held:

  • Cahier/Customer Service Manager
  • Cashier
  • Assistant Store Manager
  • Customer Service Cashier

Degrees

  • Associate Degree

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