Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Drove sales and add-on purchases by promoting specific item options to customers.
Inspected items for damage and reported issues to supervisor to return unwanted merchandise and obtain replacements for customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answering questions and offering advice.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Properly verified customer identification for alcohol or tobacco purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Mccoy's Building Supply - Assistant Store Manager Floresville, TX, 08/2018 - 03/2019
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Processed credit and debit card payments and returned proper change for cash purchases.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Tobacco Row - Customer Service Cashier City, STATE, 08/2019 - Current
Monitored tobacco and vapor product availability in store, on shelves and in orders to accurately answer customer questions.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Trained new team members in cash register operation, stock procedures and customer service.
Welcomed customers, offering assistance to help find necessary store items.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Accurately handled over $1,000 of payments daily in cash and credit cards payments for tobacco, vapor and lottery products.
Unloaded new merchandise and added to shelves in accordance with stock rotation policies.
Answered phone calls to assist customers with questions and tobacco and vapor orders.
Drove sales and add-on purchases by promoting specific item options to customers.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Properly verified customer identification for alcohol or tobacco purchases.
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