Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Whimsical Designer with talents in cabinetry and general building. Able to work closely with clients to create original visions, conceive designs and consistently meet deadlines. Capable of working independently or as a part of a supportive team. Upbeat, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling different types of product and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role and make lasting positive impact on business operations. Enthusiastic student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media. Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guests to maximize loyalty.

  • Computer literate
  • Multi-tasking abilities
  • Design strategy
  • Photography
  • Originality
  • Art conceptualization
  • Analytical skills
  • Collaboration skills
  • Creative and artistic
  • Corporate design
  • Customer service
  • Invoice generation
  • Planning and coordination
  • Problem resolution
  • Supervision
  • MS Office
  • Operational improvement
  • Project organization
  • Inventory management
  • Team management
  • Business operations
  • Relationship development
  • Team building
  • Organization
  • Communications
  • Process improvement
  • Administrative support
Cabinet Designer, 04/2020 - Current
Wisenbaker Builder Services Houston, TX,
  • Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
  • Submitted rough drafts to clients and management to gain approval.
  • Determined styles, size and arrangement of illustrations and graphics.
  • Thoroughly researched design topics and studied information pertaining to topics.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Produced over 20 original concepts with help of computer programs and hand drawings in 2020.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Supervisor, 03/2018 - 04/2020
Tapestry, Inc. Lake Buena Vista, FL,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Coached and mentored 45 staff members through constructive feedback to develop long-term career goals.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Provided ongoing training to address staff needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Created training manual for all employees to use as reference guide.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Promoted employee safety awareness resulting in zero injuries.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Conducted evaluations and reviews for 45 employees.
  • Developed position rotation to support continuous improvement and operator development.
Customer Service Representative, 01/2017 - 03/2018
Kuehne & Nagel Logistics, Inc. Mcdonough, GA,
  • Assisted approximately 100 customers each day with financial aid questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Worked with supervisors and school administrators to develop customer service improvement initiatives.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered customer questions and addressed concerns, resulting in a reduction in complaint calls.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
Cashier, 06/2015 - 01/2017
Firehouse Subs Roswell, GA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Processed 50+ transactions per day with exceptional accuracy.
  • Resolved issues with cash registers, card scanners and printers.
  • Received payments for product and issued receipts.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Assisted the assistant manager with completing end-of-day counts and securing funds to prevent loss or theft.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Education and Training
High School Diploma: , Expected in 05/2016
Wayne County High School - Monticello, KY
Associate of Science: Nursing, Expected in 05/2022
Somerset Community College - Somerset, KY
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Won “Employee of the Month” in 2020 on 3 different occasions.
  • Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
  • Who's Who All American Scholar for highest academic achievement.
  • Honor roll student.
  • President of Family Career and Community Leaders of American for 3 years.
  • Leadership Award.
  • Awarded gold stars for customer service skills.
Activities and Honors
  • National Customer Service Association

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School Attended

  • Wayne County High School
  • Somerset Community College

Job Titles Held:

  • Cabinet Designer
  • Supervisor
  • Customer Service Representative
  • Cashier


  • High School Diploma
  • Associate of Science

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