Business Service Specialist resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Workforce Professional Summary

Exceptional Workforce Professional with WIOA experience and knowledge, time management, career coaching and strong interpersonal skills. Proficient in creating business partnerships and building trust with agencies and coworkers to create a efficient environment.

  • Organized
  • Strong verbal communication
  • Client assessment and analysis
  • Customer service
  • Data entry
  • Performance forecasting
  • Grant Management
  • Report development
  • Group facilitation and presentations
  • Critical thinking
  • Employee coaching
  • Training programs development
  • Case management
  • WIOA knowledge
  • Problem Solving
  • Task management
Professional Work History
11/2021 to Current Industry Partnership Manager Dynamic Workforce Solutions | , , Atlanta, GA
  • Joined business development meetings and supported market outreach plans to improve business development.
  • Facilitated strategy development and planned with cross-functional teams.
  • Enforced use of required processes and tools for partnership management.
  • Developed annual account objectives and formalized client communications for communication of goals and plans.
  • Lead various webinars on needs of workforce ecosystem.
  • Increased youth program participation by 20%
  • Build and maintain relationships with industry and workforce partners.
  • Lead and supported success of key regional strategies and programs.
  • Organized, facilitate and document convenings and meeting outcomes.
  • Work with WorkSource Board teams to promote and support work-based learning efforts.
  • Help build standardized systems and processes to connect networks through communication and data.
  • Engage youth partners with goals and workforce strategies.
09/2019 to 11/2021 Business Service Specialist Bancroft | , , Atlanta, GA
  • Developed comprehensive understanding of WIOA, with particular emphasis on business services and work-based learning opportunities (on-the job training, incumbent worker training, customized training, and apprenticeships).
  • Provided business services-related technical assistance to Local Workforce Development Areas (LWDAs).
  • Understanding of Sector Partnerships (former HDCI) funding and grant functions in accordance to federal and state guidelines.
  • Trained LWDAs and other stakeholders on WIOA-compliant business services activities and best practices.
  • Drafting, editing, and presenting policy documents, research reports, and planning documents.
  • Planning, supporting, and coordinating meetings and conferences to support training efforts and other business services-related initiatives.
  • Served as office liaison to external education, workforce, economic development and other business services-related partners.
  • Collaborating with other state agencies and stakeholders to advocate on behalf of assigned initiatives and programmatic subject matter.
10/2015 to 08/2019 Career Development Specialist Gap INC | , ,
  • Advised students on course selection, progress toward graduation and career decisions.
  • Knowledge of State of Georgia Virtual Operating System (VOS).
  • Attended community and campus events.
  • Helped supeervis establish and monitor individual and program objectives.
  • Maintain current and accurate documentation in data input system pertaining to but not limited to internal and external resource referrals, employment barriers including financial management, child care, transportation services, parenting skills etc.
  • Assist with On-the-Job training, job placement or work experience assignments as needed.
  • Conducted workshops, presentation and program orientation.
  • Ensures participant appropriateness and eligibility prior to enrollment.
  • Familiar with WIOA (Workforce Innovative Opportunity Act) .
  • Operated One Stop Center runs effectively and addressed customer concerns and issues; implemented processes to improve strategies for efficiency; effectively managed and coordinate opens for the Resource Center in the mornings: ensures sign in sheets are set up and all computers are logged on and running efficiently; assisted customers in using computers and fax machines.
  • Coordinates activities and schedules workshops, vendors, partners and internal units; updated facilitators of changed schedule via email, phone or in person; reviews scheduled activities to ensure space availability; speaks with customer when issues arise to identify problems and address solutions
  • Follows-up on emails and phone calls and inquiries regarding DWD services, partners and First Source ordinances; meets with department managers and supervisors to discuss weekly events.
  • Comprehensive knowledge of the WIOA program goals, organizational relationships, mission, and management processes and lead vendor management efforts
Expected in 12/2025 Ph.D. | Philosophy University of Arizona, , GPA:
Expected in 2018 Master of Science | Public Administration Ashford University, San Diego, CA GPA:
Expected in 2013 Bachelor of Science | Human Resource Management Brenau University, Gainesville, GA GPA:
Expected in 2008 Associate of Arts | Education Florida State College of Jacksonville, Jacksonville, FL GPA:

Certified TABE Assessor

  • National Association of Workforce Member (2015-Current)
  • Workforce Development Professionals (2015-Current)
  • Southeastern Employment and Training Association (2015-Current)
  • Salvation Army Board Member (2016-2019)
  • Family Connection Collaborative Member (2015-2019)
  • Pathway of Hope Board Member (2015-2019)
  • Camden Workforce Board /Coastal Pines Technical College Board Member (2015-2019)
  • ReNforce Reentry Board Member (Current)

  • Effective Communication
    Followed up and kept track of expected orders with NWIG grant after Hurricane Irma and Sector Partnerships.
  • Creative Problem Solving
    Coordinated a semi annual resume writing and job readiness course at a local college to help increase job readiness in the county of service.
  • Statewide Youth Program (ages 16-24)
  • Strategized plans and proposal to state workforce office to expand career awareness and work readiness program for Georgia's WIOA youth. Proposal was accepted and pending expansion.

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Resume Overview

School Attended

  • University of Arizona
  • Ashford University
  • Brenau University
  • Florida State College of Jacksonville

Job Titles Held:

  • Industry Partnership Manager
  • Business Service Specialist
  • Career Development Specialist


  • Ph.D.
  • Master of Science
  • Bachelor of Science
  • Associate of Arts

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