Business Service Specialist resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Workforce Professional Summary
Exceptional Workforce Professional with WIOA experience and knowledge, time management, career coaching and strong interpersonal skills. Proficient in creating business partnerships and building trust with agencies and coworkers to create a efficient environment.
Skills
Organized
Strong verbal communication
Client assessment and analysis
Customer service
Data entry
Performance forecasting
Grant Management
Report development
Group facilitation and presentations
Critical thinking
Employee coaching
Training programs development
Case management
WIOA knowledge
Problem Solving
Task management
Professional Work History
11/2021 to CurrentIndustry Partnership ManagerDynamic Workforce Solutions | , , Atlanta, GA
Joined business development meetings and supported market outreach plans to improve business development.
Facilitated strategy development and planned with cross-functional teams.
Enforced use of required processes and tools for partnership management.
Developed annual account objectives and formalized client communications for communication of goals and plans.
Lead various webinars on needs of workforce ecosystem.
Increased youth program participation by 20%
Build and maintain relationships with industry and workforce partners.
Lead and supported success of key regional strategies and programs.
Organized, facilitate and document convenings and meeting outcomes.
Work with WorkSource Board teams to promote and support work-based learning efforts.
Help build standardized systems and processes to connect networks through communication and data.
Engage youth partners with goals and workforce strategies.
09/2019 to 11/2021Business Service SpecialistBancroft | , , Atlanta, GA
Developed comprehensive understanding of WIOA, with particular emphasis on business services and work-based learning opportunities (on-the job training, incumbent worker training, customized training, and apprenticeships).
Provided business services-related technical assistance to Local Workforce Development Areas (LWDAs).
Understanding of Sector Partnerships (former HDCI) funding and grant functions in accordance to federal and state guidelines.
Trained LWDAs and other stakeholders on WIOA-compliant business services activities and best practices.
Drafting, editing, and presenting policy documents, research reports, and planning documents.
Planning, supporting, and coordinating meetings and conferences to support training efforts and other business services-related initiatives.
Served as office liaison to external education, workforce, economic development and other business services-related partners.
Collaborating with other state agencies and stakeholders to advocate on behalf of assigned initiatives and programmatic subject matter.
10/2015 to 08/2019Career Development SpecialistGap INC | , ,
Advised students on course selection, progress toward graduation and career decisions.
Knowledge of State of Georgia Virtual Operating System (VOS).
Attended community and campus events.
Helped supeervis establish and monitor individual and program objectives.
Maintain current and accurate documentation in data input system pertaining to but not limited to internal and external resource referrals, employment barriers including financial management, child care, transportation services, parenting skills etc.
Assist with On-the-Job training, job placement or work experience assignments as needed.
Conducted workshops, presentation and program orientation.
Ensures participant appropriateness and eligibility prior to enrollment.
Familiar with WIOA (Workforce Innovative Opportunity Act) .
Operated One Stop Center runs effectively and addressed customer concerns and issues; implemented processes to improve strategies for efficiency; effectively managed and coordinate opens for the Resource Center in the mornings: ensures sign in sheets are set up and all computers are logged on and running efficiently; assisted customers in using computers and fax machines.
Coordinates activities and schedules workshops, vendors, partners and internal units; updated facilitators of changed schedule via email, phone or in person; reviews scheduled activities to ensure space availability; speaks with customer when issues arise to identify problems and address solutions
Follows-up on emails and phone calls and inquiries regarding DWD services, partners and First Source ordinances; meets with department managers and supervisors to discuss weekly events.
Comprehensive knowledge of the WIOA program goals, organizational relationships, mission, and management processes and lead vendor management efforts
Education
Expected in 12/2025Ph.D. | PhilosophyUniversity of Arizona, , GPA:
Expected in 2018Master of Science | Public AdministrationAshford University, San Diego, CAGPA:
Expected in 2013Bachelor of Science | Human Resource ManagementBrenau University, Gainesville, GAGPA:
Expected in 2008Associate of Arts | EducationFlorida State College of Jacksonville, Jacksonville, FLGPA:
Certifications
Certified TABE Assessor
Affiliations
National Association of Workforce Member (2015-Current)
Workforce Development Professionals (2015-Current)
Southeastern Employment and Training Association (2015-Current)
Salvation Army Board Member (2016-2019)
Family Connection Collaborative Member (2015-2019)
Pathway of Hope Board Member (2015-2019)
Camden Workforce Board /Coastal Pines Technical College Board Member (2015-2019)
ReNforce Reentry Board Member (Current)
Accomplishments
Effective Communication Followed up and kept track of expected orders with NWIG grant after Hurricane Irma and Sector Partnerships.
Creative Problem Solving Coordinated a semi annual resume writing and job readiness course at a local college to help increase job readiness in the county of service.
Statewide Youth Program (ages 16-24)
Strategized plans and proposal to state workforce office to expand career awareness and work readiness program for Georgia's WIOA youth. Proposal was accepted and pending expansion.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.