Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Customer-centered, strategic thinking, self-motivated professional with over 25 years of experience in customer service. Builds relationships by being loyal to both the company and its customers. Effective communicator, quick learner with excellent multitasking skills, organized and adaptable with problem-solving abilities to address business challenges. Hardworking, able to work independently and in a team orientated setting. Seeking opportunity to positively impact the success of business operations and foster relationships.

  • Customer Service Excellence
  • Front Desk & Telephone Etiquette
  • Health & Safety Compliance (PPE/HIPAA)
  • Communication Skills
  • Scheduling & Follow Up Calling
  • Adaptable & Versatile
  • Payment Processing
  • Team Building
  • Task Delegation
  • Purchasing & Planning
  • Troubleshooting & Problem Solving Skills
  • Conflict Resolution
  • Client Relationships
  • Sales & Service
  • Business Management
  • Accounts Receivables & Payables
  • Invoice Processing
  • Inventory Control
  • Marketing & Event Planning
  • Customer Retention
  • Sound Judgment
  • Product Knowledge
Business Manager, 01/1985 - 04/2020
Kratos Defense And Security Fort Sill, OK,
  • Greeted customers, assess their needs and refer them to correct department.
  • Responded promptly to customer questions via email as well as follow up phone calls when service performed was complete.
  • Supported office needs including copying, faxing, taking messages, scanning documents and routing business correspondence.
  • Prepared quotes and negotiate large and small scale sales with customers, distributors, and vendors.
  • Promoted business with marketing, advertising and participating in vendor events and community outreach programs.
  • Performed banking, bookkeeping, credit & collections and account reconciliations.
  • Oversaw entire business operation for continued profitability.
  • Implemented office efficiency improvements to streamline task delegation.
  • Oversaw employee hiring, recruitment and training.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel. Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Improved inventory management processes to avoid markdowns.
  • Assisted customers with product usage and troubleshooting issues.
Education and Training
Cosmetology Degree: Cosmetology, Expected in
Continental School of Hair Design - Hudson, NH,

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  • Continental School of Hair Design

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  • Cosmetology Degree

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