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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

Individual contributing manager with extensive background in information technology project management. Ability to understand IT concepts related to configuration and system administration, provide vision and direction, and business integration. Experienced in planning, development, and implementation of large scale IT projects such as Windows 7 Operating System upgrade, Data Center moves, Disaster Recovery and Mail Server migrations.

Qualifications
  • Project management
  • Process improvement
  • Hardware and software upgrade planning
  • Systems implementation
  • Quality assurance and control
  • Product requirements documentation
  • Testing
  • QA subject matter expert
Education and Training
University of Cincinnati Cincinnati, Ohio Expected in : Business Administration - GPA :
Accomplishments
  • Project manager responsible for planning, purchasing and implementing an Electronic Document Management System for Unisys clients requiring compliance with FDA Regulations
  • Member project management team for upgrading 20,000 American Red Cross users to Windows 7 Operating System
  • Member project management team for Disaster Recovery plan development and implementation for the American Red Cross
  • Member project management team for Data Center move of 3500 American Red Cross servers
  • Project manager for the 1500 FDA Regulated servers involved in the American Red Cross Data Center move
Work Experience
Hcsc - Business Excellence Manager II
Great Falls, MT, 2011 - 01/2014
  • Defined project deliverables and monitored status of tasks
  • Drafted action plans and led meetings with department executives to review project status and proposed changes
  • Collaborated with cross-functional teams to draft project schedules and plans
  • Monitored team progress and enforced deadlines
  • Served as the single point of contact for all Regulated Quality issues
Penn National Gaming - Business Excellence Manager II
Detroit, MI, 2007 - 09/2011
  • Onsite support at Eli Lilly & Company
  • Responsible for the delivery of managed services for global enterprise systems monitoring
  • Ensuring delivery of services followed FDA regulations
  • Business integration with client
  • Service Level Agreement compliance
  • Responsible for reporting service delivery metrics
  • Responsible for all areas of service delivery.
Eli Lilly & Company - Sr. Systems Analyst
City, STATE, 2000 - 2007
  • Designed, developed, and implemented senior executive management IT support program for 50 executives
  • Responsible for managing the delivery of Unisys desk side support services (20,000 users) Including:
  • Compliance to Contract service level agreements
  • Compliance to FDA regulations
  • Helpdesk business integrator facilitated a $3.6 million cost reduction by migrating 65 validated application support teams to the Eli Lilly & Company helpdesk
  • Responsible for managing the delivery of Unisys helpdesk services (50,000 users globally) Including:
  • Compliance to Contract service level agreements
  • Compliance to FDA regulations
  • Lotus Notes Administrator responsible for global implementation of e-mail, calendaring and scheduling system.
New Horizons Computer Learning Center - Facilities Manager
City, STATE, 1995 - 2000
  • Responsible for IT services for computer training center with 40 classrooms and sales force of 50.

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Resume Overview

School Attended

  • University of Cincinnati

Job Titles Held:

  • Business Excellence Manager II
  • Business Excellence Manager II
  • Sr. Systems Analyst
  • Facilities Manager

Degrees

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