Business Development Representative Resume Example
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BUSINESS DEVELOPMENT REPRESENTATIVE
Professional Summary
Enthusiastic Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
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Work History
11/2019 - CurrentBusiness Development Representative | Square - Boston , MA
- Boosted sales by conferring with customers to evaluate Software and POS system requirements and recommend best-fit company offerings.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Met with current clients to assess needs and develop improvement plans.
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Networked among local business and community organizations to develop leads and generate business.
- Negotiated contracts and closed sales with new and existing clients.
03/2014 - 06/2019Business Account Executive | Nelnet - Centennial , CO
- Prospected, grew and managed pipeline of 100+ accounts within designated territory in the Telecommunications industry.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Reached average of 100% of sales goals each year.
- Converted 50% qualified leads to new business within first year.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow-up and upsell.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Achieved sales among top 35% of salespeople in company for 5 years.
- Participated in monthly training on latest technology trends and products in industry.
- Established close relationships with 25 new small business prospects within first 6 months with company.
11/2012 - 03/2014Direct Sales Manager | Dupont De Nemours Inc. - Kendallville , IN
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Sold products by developing relationships with network of SMB professionals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Increased regional market share 50% within 12 months.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Led solution selling strategy initiatives to maximize sales of Phone, Internet & TV.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Trained 8-12 new sales representatives on sales strategies and processes to reduce process gaps.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
09/2012 - 11/2012Direct Sales Representative | Comcast - Coral Gables , FL
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Wrote Daily & Weekly reports outlining activities and sales.
- Put together sales proposals and contracts.
- Inquired about current service levels and offered upgrades.
- Managed all field sales and service promotions for assigned residential area.
- Built relationships with customers and community to establish long-term business growth.
Education
06/1994Springfield Technical Community College, City, StateAssociate of Science: Law Enforcement/ Criminal Justice
06/1991Longmeadow High School, City, StateHigh School Diploma:
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Resume Overview
School Attended
- Springfield Technical Community College
- Longmeadow High School
Job Titles Held:
- Business Development Representative
- Business Account Executive
- Direct Sales Manager
- Direct Sales Representative
Degrees
- Associate of Science : Law Enforcement/ Criminal Justice
High School Diploma :
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