Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dynamic Key Account Manager with 12 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, proficient in cold calling and digital lead generation. Works to build customer base and acquire new accounts. Resilient professional with strong communication skills and resourceful approach to any obstacles that present themselves. Background in large call center environments working both inbound and outbound initiatives. Above-average performance in call completions and meeting goals.

  • Performance metrics
  • Key decision making
  • Relationship building and rapport
  • Campaign development
  • New Business Development
  • Sales expertise
  • Prospect targeting
  • Cold Calling
  • Market understanding
  • Systems and software programs
  • Networking strength
  • Goals and performance
  • Revenue Generation
  • Operations
  • Strategic planning
  • Goal-setting
  • Account management
  • Marketing
  • Product and service sales
  • Staff Management
  • Verbal and written communication
Work History
12/2020 to 09/2021
Business Development Manager Hni Atlanta, GA,
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Applied social selling techniques to prospect senior management to close business.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Kept meticulous client notes in SalesForce customer relationship management application.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Worked with existing customers to increase purchases of products and services.
11/2017 to 10/2019
Client Success Manager Coretelligent, Llc New York City, NY,
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Developed marketing campaigns to enhance clients' return on investment.
  • Analyzed client data reports to ascertain renewal risk while assessing account trends.
  • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Drove sales by developing multi-million dollar contract sales.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
05/2015 to 11/2017
Senior Inside Marketing Representative Vista Equity Partners Trenton, NJ,
  • Developed strategic relationships with the right party contact by learning their business preferences and managing regular communications throughout the sales pipeline.
  • Determined needs, delivered solutions and overcame objections through social selling skills.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
07/2011 to 04/2013
Sales Development Representative Televerde City, STATE,
  • During my employment with Televerde, I had the opportunity to learn a new trade and become the best at it
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Increased customer base and gross profit by 38% through effective lead generation.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Directed customer leads to Account Executives for further assistance.
Expected in 06/2015
Bachelor of Science: Computer Networking And Telecommunications
University of Phoenix - Tempe, AZ
Expected in 05/2011
Associate of Applied Science: Communications Systems Technology
Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ
  • Highest MGO for Q2 of 2018 with NetNew Client
  • 78% conversion rate of leads generated to closed won
  • Top performer on my team in the cloud division for 1 year
  • Ocial Profile
  • Reated at:
Additional Information
  • economy can be difficult without the right help and training.
  • Toastmasters
  • American Marketing Association
  • Project Management Institute
  • Rotary International
  • CSP - Certified Sales Professional-2013
  • BANT Training - 2011

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School Attended

  • University of Phoenix
  • Maricopa Community Colleges - Rio Salado Community College

Job Titles Held:

  • Business Development Manager
  • Client Success Manager
  • Senior Inside Marketing Representative
  • Sales Development Representative


  • Bachelor of Science
  • Associate of Applied Science

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