Business Development Licensed Life Ins Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Customer-oriented Manager bringing 10-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Talented in assessing systems and developing strategies to reduce process lags. Good organizational and problem-solving abilities. Demonstrates superb judgment in balancing customer, employee and company objectives.

  • Policy/program development
  • Leadership and team management
  • Client relations and retention
  • Schedule and calendar coordination
  • Superior computer skills
  • Skilled multi-tasker
  • Training and coaching
  • Licensing & Compliance
  • Inventory logistics
  • Admin & office management
  • Financial oversight
  • Recruiting & hiring
  • High volume business operations
Business Development, Licensed Life Ins. Agent, 10/2020 to Current
Insurance Industry City, STATE,
  • Generated consistent leads and developed pipelines for the Vice President.
  • Scheduled meetings with clients and provided updates or meeting changes.
  • Managed client database to maintain accurate information.
  • Cultivated relationships and followed through on service needs.
  • Identified business prospects through cold calling, networking, marketing and database leads.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Sold life insurance policies via telephone and online meetings.
  • Communicated with clients to understand needs and identify best policies.
Management, Operations, Admin, Compliance, 06/2012 to 10/2020
Cannabis Industry City, STATE,
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Facilitated monthly workshops to optimize productivity and service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Collaborated with ownership on marketing strategies to increase profit.
  • Built practice standards to improve operational performance and reduce labor costs.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed incident management and resolution strategies.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 04/2013
Johnson & Wales University - Denver, CO
  • Summa cum laude graduate
Job History

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Resume Overview

School Attended
  • Johnson & Wales University
Job Titles Held:
  • Business Development, Licensed Life Ins. Agent
  • Management, Operations, Admin, Compliance
  • Bachelor of Science