Dynamic Marketing Manager with more than 7 years in the Sales Management and Territorial Marketing Industries. Creative and innovative team player with compelling leadership skills. Highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience. Excels in deadline-driven account management with an established track record of remarkable sales results.
Experience
08/2017 to 10/2018
Business Development Center ManagerEarnhardt Auto – Queen Creek, AZ,
Achieving daily-weekly and monthly goals and objectives.
Making 75-100 outbound calls per day.
Initiating and Responding to customers with 40-60 emails per day.
Working in a computer based management tool.
Setting a volume of appointments daily.
Following up with customer vehicle inquiries efficiently to maximize opportunities.
Effective working as part of a team.
11/2016 to 02/2017
Internet Sales ManagerAmplifon Usa – Minneapolis, MN,
Maintained a 94% average of leads answered in <15 minutes
3 minute average answer time per lead.
Worked flexible schedule and from home office to insure precise customer lead follow up
Provided expert product and service information.
Delivered 5 Units during first week of hire
Ensure that salespeople are informed of all incoming appointments
Enhance customer satisfaction during the entire purchase experience.
Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Maintained a 98% customer service satisfaction rating per KIA Performance Center.
Worked flexible schedule to accommodate changing customer levels.
Organized items in visually appealing manner.
Answered incoming telephone calls with professional and knowledgeable responses.
Developed and executed sales promotions.
Provided expert product and service information.
04/2016 to 11/2016
Community Donation and Outreach Manager - Eastern CT TerritoryGeo Group Inc. – Murfreesboro, TN,
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Worked effectively in a heavily cross-functional, fast paced environment.
Directed and supervised employees engaged in sales and inventory-taking.
Trained staff to deliver outstanding customer service.
Identified inefficiencies and made recommendations for process improvements.
Built partnerships with local organizations to increase company offerings and improve services.
Established 54 new accounts in only 6 months through successful client development.
06/2014 to 04/2016
Membership and Marketing Manager-Eastern CT TerritoryBuffalo Wild Wings – Dulles, VA,
Managed 22 towns in CT with over 5000 girls and 3000 adults.
Attended and participated in community meetings and groups
Collaborated with probation officers, school representatives and other key individuals in the community to support children and their families
Facilitated activities that developed students' physical, emotional and social growth.
Worked with an average of 20 students per program.
Trained program staff to deliver outstanding educational and creative programming.
07/2013 to 06/2014
Loss Prevention and Operations ManagerRenaissance Club Sport – Aliso Viejo, CA,
Ensures highest level of compliance in and the execution of company sponsored training programs for all employees.
Responsible for the protection of company assets through multiple avenues of Loss Prevention.
Maintained high average (90-95%) audit stores compared to the company average (82%).
07/2013 to 06/2014
Lead Sales Associate - Part TimeBelden Jewelers – City, STATE,
Exceeding company sales standards within my first month (7.9% increase to projected sales budget).
Maintains a large customer base to insure return customers and promoting Belden Jewelers through excellent customer service.
03/2012 to 07/2013
Assistant Store ManagerNamco Pools And Patio LLC – City, STATE,
Created plans to maximize sales and customer service on a weekly basis.
Maintained a "customer first" selling experience to increase future sales.
Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level.
Increased 2013 sales by 2.35% and units sold by 5.76% with in first 8 months of employment.
04/2010 to 03/2012
Shift SupervisorGoodwill Of Western CT – City, STATE,
Responsible for opening and closing procedures.
Maintained above average customer service and secret shopper percentages (92-98% customer service rating) with all employees averaging of at least (88%).
Cross trained all employees to work efficiently in all areas of retail store.
10/2009 to 04/2010
Department ManagerSam Ash Music – City, STATE,
Highest sales rating for three consecutive months (10% increased sales over projected budget).
Trained all new sales associates for other departments.
Controlled department payroll budget.
Scheduled staff efficiently to maximize sales and accommodate store traffic.
08/2008 to 05/2012
Member Program FacilitatorGirl Scouts Of Connecticut – City, STATE,
Active leader in multiple urban towns across CT.
Exceeded membership goal in every program (105% enrollment rate).
Created easy to follow programs that would enrich girls and increase membership enrollment in new areas.
Established and maintained cooperative relationships with representatives of community and public interest groups.
04/2006 to 07/2008
Camp CounselorGirl Scouts Of Connecticut – City, STATE,
Responsible for providing unit information reports, data, and daily logs to the Head Counselor.
Responsible for participating in and leading camper activities.
Responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers, parents and staff.
Responsible for check-in and check-out procedures.
Ensure that unit schedules and activities are implemented.
Education
Expected in 2019
Associate of Science: Respiratory Therapy Manchester Community College - Manchester, CT GPA:
Expected in 2008
Diploma: Bolton High School - Bolton, CT GPA:
Multiple awards for Philanthropy, Music Education, and Special Needs work within the school
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Strong Summary
Target Job
Typos
Resume Overview
School Attended
Manchester Community College
Bolton High School
Job Titles Held:
Business Development Center Manager
Internet Sales Manager
Sales Consultant
Community Donation and Outreach Manager - Eastern CT Territory
Membership and Marketing Manager-Eastern CT Territory
