business customer service specialist ii resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
I welcome the opportunity to meet with you at your earliest convenience to discuss my advancement within the company. You may reach me at 1-866-422-8388 Ext XXX5184 or via email at I look forward to hearing from you. Thank you for attention and consideration. Sincerely, Jessica Claire Business CS Specialist II- Contract Implementation AT&T Business Solutions Customer Care Rethink PossibleSM National Business Ordering (NBO) Enterprise Mobility Customer Care To obtain a position in which I can utilize my management and exceptional customer service skills and attention to detail
Work History
01/2008 to Current
Business Customer Service Specialist II At&T Columbia, ,
  • I was hired at AT&T.
  • While working in National Business Ordering (NBO) I have become very familiar with various systems included; Telegence, Phoenix, Clarify, AT&T Premier, Order Tracker and OLAM.
  • During my time in this position I successfully handled high volumes of inbound calls, processed device orders for upgrades, started new service for CRU, IRU & Consumer customers, processed transfer of billing responsibility and CRU enrollments and account consolidations while efficiently navigating through numerous web applications.
  • I also have had the opportunity to provide assistance to the NBO Enrollments Team, MDS, One Off, Rep Assist Queue, BRE, Boeing, and Mentor Reps thru side by sides within the BAU queue.
  • Within this position I have become very familiar with AT&T's ever changing policies.
  • I was recognized in 2010 for Employee of the year by our Area Manager Jason Iwasko for being the top performer within our call center.
  • In October 2010, I was promoted to the Contract Implementation Team.
  • While on this team I have become familiar with the implementation process of large Global and Small Business contracts.
  • Within this position I work daily with Mobility Service Manager's; Sales Reps and the primary Day to Day wireless contact for the company's I support.
  • I currently work and am proficient in the following systems ROME, SAART, Premier Resource Center, Premier Portal, ECPV, SMART, Telegence and Phoenix.
  • I currently spend part of my day working NSC Profiles; I use the following systems ROME; MRE; Kana; Oracle and UBCT.
  • I was the 2016 AT&T Summit winner.
01/2008 to Current
Customer Service Representative II National Veterinary Associates Doylestown, PA,
  • Successfully implement contracts for large Global and Small Business customers.
  • Build, create and migrate new FAN's in ROME.
  • Make any changes or update information in ROME ex
07/2005 to 09/2007
Office Personal/Patient Coordinator 2020 Companies Camp Lejeune, NC,
  • Preformed variety of clerical duties including filling and billing.
  • Successfully handled high volume of inbound and outbound calls.
  • Demonstrated ability to use Microsoft Word and Excel.
01/2002 to 2004
Retail Sales Manager Lady Footlocker City, STATE,
  • Formulated pricing policies on merchandises according to requirements for profitability of store operations.
  • Ensured compliance of employees with established security, sales and record keeping procedures and practices.
  • Successfully handled customer complaints and inquiries.
  • Interviewed, hired and trained employees.
  • Quality and inventory control, scheduling and book keeping.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Expected in 1998
High School Diploma:
Roosevelt High School - Minneapolis, MN

Employee of the Year 2010

2016 Summit Winner

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Resume Overview

School Attended

  • Roosevelt High School

Job Titles Held:

  • Business Customer Service Specialist II
  • Customer Service Representative II
  • Office Personal/Patient Coordinator
  • Retail Sales Manager


  • High School Diploma

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