Business Continuity Planner resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
The ability to manage multiple, critical projects efficiently and meet deadlines Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively Highly motivated and organized individual 5 years of project management experience
  • Microsoft Office Suite (Word, PowerPoint, Excel, Access, Project, Visio, Outlook)
  • SharePoint
  • HP Project and Portfolio Management
  • IBM Open Pages
  • Lotus Notes
  • Notification System (Dell Alertfind, MIR3)
Business Continuity Planner, 04/XXX1 - Current
Navy Federal Credit Union Port Orchard, WA,
  • Co-manage 52 AIG Investments Business Continuity Plans for domestic and international operations Project co-lead an initiative of revitalizing a BCP database through the software development lifecycle; to have the capabilities to support incident management for managers and business continuity coordinators; gather requirements, conduct user groups meetings, and co-managed user acceptance testing (UAT) Create and maintain the AIG Investments BIA database to facilitate reporting and analysis for BC requirements and Disaster Recovery exercises using Microsoft Access Co-manage live events, testing and maintenance of Business Continuity and Disaster Recovery program Participated in policy and standards update of the Business Continuity Program Indirectly lead departmental coordinators in BCM/DR related efforts Facilitate plan activities Lead on all communications for live-events and simulations Respond to internal audit requests and inquiries Coordinate and monitor annual Business Continuity Plan updates Coordinate Disaster Recovery testing for AIG Investments Collaborate with senior leaders and business continuity coordinators in the development and maintenance of business impact analysis and business continuity plans Coordinate and manage various projects for Business Continuity and Disaster Recovery using Microsoft Project Identify strategic plans to improve and enhance recovery strategies Provide monthly reports on status of Business Continuity and Disaster Recovery programs, projects and activities to Senior Management Create presentation to meet with senior leaders and business continuity coordinators to conduct one on one session for the BC team Conduct 'quarterly meeting' with business continuity coordinators and issue periodic communications promoting business continuity awareness Coordinate MIR3, notification training to business continuity coordinators Point of contact for all MIR3 issues for AIG Investments Created 'How To' guides for new tools such as MIR3 and the BCP database for users Use Microsoft Office applications, MIR3, SharePoint and IBM Open Pages.
Project Coordinator - Consultant, 11/2009 - 04/XXX1
  • Coordinated projects for the Business Continuity and Disaster Recovery Coordinated tests with Disaster Recovery team; ensuring appropriate documentation are in place Maintained accuracy, accessibility and reliability of data and information of the Business Continuity Plans and other projects Created a Business Impact Analysis database in Microsoft Access to identify all business functions and allows for reporting and analysis by business group location, identifies business functions requirements, defines recovery time objective and recover point object and identifies critical systems and process.
  • Built relationship management between IT and the business when working with the Business Impact Analysis Maintained the Business Continuity table in a RCMS database, an in-house repository, that stores all the employees to create call tree matrix's Gathered and analyzed information needed to generate reports that informs management on the status of current projects Developed project status presentations (RAG Rating, Statistics and Milestone tracking) and report progress to senior managers Created PowerPoint presentation for seniors managers; creating and editing slides Established meeting, calendar coordination, conference room acquisition and conference call setup Coordinated billing and invoices for IT Infrastructure department Used Microsoft Office applications, SharePoint and HP Project and Portfolio Management.
Quality Assurance Analyst/IT Business Analyst Intern, 07/2009 - 09/2009
  • Assisted the software development team in gathering requirements, analysis, design, testing and documentation Prepared test cases, test scenarios using business requirement document and functional requirement document using MS-Office applications Tested CRM/PROTAL Oracle Customer Relationship Management; ensuring the data quality and accuracy, data retrieval, and data synchronization meet the business and functional requirements Participated in the testing of the IEEE Fellowship system - a recognition program for evaluations and awards Conducted User Acceptance Testing (UAT) Reviewed and executed the prepared test cases and reported defects in HP Quality Center Light project management; ensured all documentation are in place for projects Used Microsoft Office applications, Siebel, Lotus Notes and HP Quality Center.
Technology Administrative Support Intern, 10/2007 - 05/2009
CUnet City, STATE,
  • Assisted in reviewing required documents and build out client information in database Maintained accuracy of the data and information regarding clients information Maintained and updated clients marketing information in database Maintained and updated delivery instructions for our partners Participated in Quality Assurance testing for online services, website copy and navigation Assisted in documentation of processes and procedures Assisted with hardware maintenance; tracking of laptops and desktops thru Online Application Management System (OAMS), LAN connections/set-ups and printer maintenance Used Microsoft Office applications, JIRA, Confluence and Campaign Management Software.
Leader/Coordinator, 06/2003 - 08/2003
Liberty Science Center Animal Science Project Research City, STATE,
  • Researched the Asian Longhorn Beetle for the Environmental department Participated in lab exercises; Water pollution testing using a microscope, test tubes and disposable transfer pipette Presented findings of the Asian Longhorn Beetle using Microsoft PowerPoint to Directors, Scientist and Staff; audience of 100+ Worked on the Environmental floor; maintained the Touch Tank; participated in animal presentations; assisted guests with questions Used laboratory notebook to document findings and compiled them in Microsoft Word for future meetings with Environmental Scientist Jessica Claire 2 3.
Master of Science: Information Systems Management, Expected in September XXX1
New Jersey Institute of Technology - Newark, NJ
Information Systems Management
Certificate - Project Risk Management: , Expected in August XXX4
Berkeley College - New York, NY
Bachelor of Business Administration: Information Systems Management, Expected in September 2008
- ,
Information Systems Management
BC, billing, hardware, Customer Relationship Management, CRM, client, clients, database, delivery, Dell, desktops, Disaster Recovery, documentation, editing, Senior Management, functional, HP, IBM, Investments, LAN, laptops, Lotus Notes, marketing, meetings, Access, Microsoft Access, Excel, Microsoft Office applications, Microsoft Office Suite, MS-Office applications, Outlook, Microsoft PowerPoint, PowerPoint, Microsoft Project, Word, Microsoft Word, navigation, Oracle, presentations, printer, processes, progress, project management, Quality, Quality Assurance, relationship management, reporting, requirement, Risk Management, Siebel, software development, software development, Statistics, strategic plans, Visio, website

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Resume Overview

School Attended

  • New Jersey Institute of Technology
  • Berkeley College

Job Titles Held:

  • Business Continuity Planner
  • Project Coordinator - Consultant
  • Quality Assurance Analyst/IT Business Analyst Intern
  • Technology Administrative Support Intern
  • Leader/Coordinator


  • Master of Science
  • Certificate - Project Risk Management
  • Bachelor of Business Administration

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