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Business Class Technician Resume Example

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BUSINESS CLASS TECHNICIAN
Professional Summary
Diligent installation and repair professional committed to completing quality installations and building lasting relationships with customers. Desires a role in Business Class Operations for Time Warner.
Skills
  • A+ Certified
  • Flexible schedule
  • Excellent communication skills
  • IP cameras and networks knowledge
  • Time management
  • Motivated team player
  • Willing to travel
  • [Cable, Internet, Phone and Intelligent Home] installation expert
Work History
Business Class Technician, 12/2013 to Current
Time Warner Cable – Indio, CA


  • Programmed and troubleshot devices following installation.
  • Calibrated and monitored devices following installation.
  • Ran cables and connected receivers.
  • Fed cables through access holes, roof spaces and cavity walls.
  • Drilled holes for wiring in wall studs, joists, ceilings and floors.
  • Isolated faults in units and components.
  • Assisted lead technician during Coachella Fest and Stage Coach.
Service Technician, 03/2005 to 12/2013
Time Warner Cable – Ontario, CA


  • Programmed and troubleshot devices following installation. 
  • Familiar with Amp Crimpers for RJ-45 and RJ-11 cross connect cable.  
  • Terminated electrical and telephone wiring to properly connect components.
  • Custom wiring in wall studs, joists, ceilings, floors, and wall fisching.
  • Completed logs and reports according to established policies and procedures.
  • Familiar and comfortable with handling escalations to include "refer to supervisor"calls.
Installation Technician, 09/2001 to 03/2005
DCC Installations – Riverside, CA

  • I was responsible for installing Satellite Service for new customer.
  • I was also responsible for educating the customers on their new services.
Education
Bachelor of Science: Robotics, 1994
ITT Technical Institute - West Covina, CA
Associate of Science: Basic Electronics, 1993
ITT Technical Institute - San Bernardino, CA
High School Diploma: General Diploma, 1991
Palo Verde High School - Blythe, CA
Accomplishments

I was a mentor for 4 years, in that time I trained over 120 technicians in voice, video, and data installations and service calls.  Maintained all progress reports and any complaints that occured during training.
I have completed numerous NCTI courses which allowed me to move up to FT5.  Certified to do Signature Home and Intelligent Home installations.  Also qualified to do takeovers on existing alarm systems.

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Resume Overview

Companies Worked For:

  • Time Warner Cable
  • DCC Installations

School Attended

  • ITT Technical Institute
  • Palo Verde High School

Job Titles Held:

  • Business Class Technician
  • Service Technician
  • Installation Technician

Degrees

  • Bachelor of Science : Robotics , 1994
    Associate of Science : Basic Electronics , 1993
    High School Diploma : General Diploma , 1991

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