business center representative customer service cashier resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated Medical Office Assistant with 10+ years' experience in the healthcare field. Experienced in managing patient records, healthcare coding and transcription. Military clinical training in OB-GYN, Radiology, Optometry, Audiology, and Treatment Room. Capable of performing administrative duties, including bookkeeping, handling health insurance queries and billing. Proficient in Microsoft Office with excellent written and verbal communication skills. Knowledge of HIPAA regulations.

  • Medical office administration
  • EMR / EHR
  • Charting and clinical documentation
  • Blood draws
  • Patient assessments
  • Customer satisfaction
  • Data entry
  • Immunization
  • Health Insurance Portability and Accountability Act (HIPAA)
  • OB-GYN, Radiology, Optometry, Audiology, and Treatment Room
Work History
08/2020 to Current
Account Services Coordinator Steven Madden, Ltd. Livingston, NJ,

Coordination and monitoring Administrative tasks to include patient accounts, patient records, and accounts receivable/payables.

Essential Duties and Responsibilities:

  • Process incoming daily mail at Central Business Office, and follow all appropriate procedures based on what is received.
  • Handle and process all Medical Records requests as regular, daily duty.
  • Monitor and maintain Plan of Care spreadsheet. Fax patient notes as necessary.
  • Assist with managing receiving signed plans of care (POC) back from referral sources as regular, daily duty.
  • Monitor and maintain routine follow up calls, and/or fax correspondence regarding active letter of protection cases on bi-weekly basis.
  • Assist with credentialing correspondence (mail, email, fax, phone), update processes, and update active status of providers as regular daily duty.
  • Mail out collection letters on Bi-Weekly basis for all patients.
  • Serve as supply coordinator for CBO to ensure office has appropriate amount of supplies, periodically making supply orders, and tracking inventory of supplies.
  • Assist in purging files from binders to file jackets/boxes as needed.
  • Other duties as assigned.
12/2008 to 06/2018
Store Associate Vera Bradley, Inc. Oklahoma City, OK,
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Used POS system to process sales, returns, online orders and gift card activations Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Processed reclaims and returns to vendors and warehouse for credit Received over $10 million in merchandise annually
  • Received over $10 million in merchandise annually for resale
02/2007 to 10/2008
Medical Assistant Southeast Alaska Regional Health Consortium Klawock, AK,
  • Maintained detailed records of test results by entering data and patient information into computer
  • Performed clerical duties, such as word processing, data entry, answering phones and filing Implemented care and efficiency improvements to support and enhance office operations
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Collected and documented patient medical information such as blood pressure and weight
  • Obtained client medical history, including medication information, symptoms and allergies
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Measured patient Lung capacity
  • Submitted prescriptions to pharmacy via phone, fax or web
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Attended required training, education and meetings
  • Directed patients to examining rooms and coordinated transportation assistance as necessary
  • Recorded vital signs and medical history for 30 patients each day
08/1986 to 08/2006
Medical Assistant Supervisor Sea Mar Community Health Centers Ocean Shores, WA,
  • Clinical training in OB-GYN, Optometry, Radiology, and Treatment Room
  • Prepare patients for examination and treatment, takes patient histories and vital signs; prepare and disburses lab slips, X-ray forms, and patient education materials and assists Providers in preparing for and completing exams and procedures
  • Prepare exam and procedure rooms with necessary instruments, supplies and equipment, clean instruments and spills using universal precautions
  • Administers injections, draws blood, collects urine and performs lab work as directed, as well as documenting in the electronic medical record and scan documents into the system
  • Provided leadership, delegation and exceptional medical service in high-pressure situations
  • Provides emergency medical care, including physical exams and interviews to gain medical history and relevant health data
  • Maintains confidentiality of patient data and condition at all times to safeguard health information
  • Sorts and routes incoming correspondence and messages
  • Drafts military and nonmilitary correspondence
  • Medical office manager overseeing 20 hospital corpsman
  • Performed research in medical billing errors for retired personnel
Expected in 2020 to to
Associate of Applied Science: Healthcare Administration
Palo Alto College - San Antonio, TX,

Graduated summa cum laude

  • Member of Phi Theta Kappa
Expected in to to
Technical Certificate: Basic Hospital Corpsman:
Naval School of Health Sciences - Great Lakes, IL,

Phlebotomy, Vitals, Immunizations, and Patient Care

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Resume Overview

School Attended

  • Palo Alto College
  • Naval School of Health Sciences

Job Titles Held:

  • Account Services Coordinator
  • Store Associate
  • Medical Assistant
  • Medical Assistant Supervisor


  • Associate of Applied Science
  • Technical Certificate: Basic Hospital Corpsman

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