Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
MBA graduate with 15 years professional background in project management and business analysis. Areas of specialization include process development, excellent communication, presentation and consultative skills. Talented in gathering, analyzing and defining business requirements to understand operations, needs and expectations.
Skills
Project management
Skilled in analyzing and translating complex information into readable format
Business Processing analysis
Gathering requirements
Strategic Thinker
Analytical
Ability to work in an ad-hoc, dynamic, and fast-paced environment and achieve results with limited instructions
Strong communication skills- written, verbal, and influencing
Microsoft Office Suite-Viso
Experience Agile/Scrum environment
Business development
Adaptability and Flexibility
Excellent communication, liaising, and facilitation skills
Powerful negotiator
Conflict resolution
Extremely organized
Process implementation
Team leadership
Process Mapping
Skilled in planning and managing multiple tasks simultaneously
Gap analysis
Superior attention to detail
Excellent relationship building
Work History
Business Analyst -Procedure Writer, 02/2018 - Current Qvc, Inc. – Houston, TX,
Responsible for the development, maintenance, and publication of the business line’s operating procedures, training materials, classroom material, process maps, communications and communication plans.
Responsible for ensuring all written materials are in compliance with banking regulations and guidance.
Responsible for learning management via the The Learning Center (TLC), content management via CollectionsNet as well as various SharePoint administration functions for the business line.
Work with the Control Department acts as the primary interface and mediator with banking regulators, corporate and business line compliance groups, as well as internal/external audit teams.
Facilitates and ensures execution and follow up of all audits and exams along with managing the process which includes the identification, tracking and remediation of all audit issues.
Conducting ongoing gap analysis for the business line as industry developments arise.
Manages verbal, written, and vendor complaints for the business line.
Ensures employees are compliant with training materials through call listening.
Responsible for driving and leading the development, review and on-going maintenance of operational procedures, training materials, classroom material, process maps, communication, and communication plans, working with applicable business line areas and owners as well as cross functionally as necessary
Ensure all materials are aligned with corporate policies.
Provide reporting to the Business Line on Special projects.
Drive approval process for all written products.
Communication Project Manager -PMO, 05/2015 - 02/2018 Citi – City, STATE,
Conducted interviews with key business users to collect information on business processes and user requirements.
Considerable knowledge of assigned business line or functional area of the mortgage intustry
Demonstrated management and leadership skills
Ability to identify and resolve exceptions and to analyze data
Responsible for aligning with medium to large originations/technology projects and supporting large volume procedure development/update efforts. Strong working knowledge of business processes (sales & operations).
Responsible for the identification of and resolution of gaps in the business processes.
Providing operational support for existing and new projects
Collecting and evaluating information gathered from various sources.
Explain highly technical information and excellent writing skills to document technical information clearly.
Gather information through research, statistical reports and interviews with technical staff and/or subject matter experts
Take initiative. Create, offer and execute solutions
Deliver updates and status to Senior Leadership.
Partners with senior staff in the execution of communication items as needed.
Generated Business Requirement documents(BRD), Functional specification design documents( FDS) and Functional Requirement Documents (FDR)
Function as a liaison between business sponsors, stakeholders, and partners translating business projects into user-friendly text for procedure manuals.
Responsible for development of user training manuals.
Coordinates multiple priorities utilizing strong organizational and analytical.
Uses professional judgment to build relationships with customers.
Make recommendations in the absence of detailed instructions or without management pre-approval or review
Credit Underwriter 3, 05/2012 - 05/2015 Citi – City, STATE,
Analyze and monitor financial transactions, Perform credit and property analysis on Home-Equity/conventionalloan files submitted within the time frame established.
Evaluate data; cross function with all level business areas if necessary to obtain information
Maintain production goal & standards with an understanding of industry standards and documentation requirements for loans sold to investors, FNMA, FHLMC, VA, FHA and Ginnie Mae Securities.
Analyze statistical, operational or other information in order to make a well-informed decision.
Perform mortgage credit analysis, with or without the assistance of automated underwriting system, to determine borrowers willingness and ability to repay the mortgage debt.
Review credit documents for completeness and accuracy.
Demonstrate leadership qualities, as a resource to others on questions related to Underwriting.
Supervisory experience of underwriting and lending operations staff.
Partner with other departments to ensure mortgage applications are originated efficiently and in compliance with all regulatory requirements and polices and procedures
Adequately and effectively explain in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers.
Perform timely reviews of conditions submitted, as well as loan re-submissions. Compile and accurately report all financial data as required by risk Management via various output reports.
Analyze challenging loan packages to render sound credit solutions.Review daily reports and found ways to mitigate risk and reduce errors.Monitored progress and enforced deadlines
Fight fraud and monitor financial transactions by using analytical tools and determine if fraud rules were met.
Completed year with 100% MSA average compared to team of 98.46%Monitored costs, timescales and resources used to achieve Client Satisfaction goal of 85.40% vs team average of 76.14%
Home Service Specialist , 06/2005 - 07/2012 Bank Of America – City, STATE,
Reviewed financial statements and contacted institutions and customers to clarify details.
Serves as a partner to leadership, line managers and employees to provide service and support in a variety of functions.
Implement strategies and department operating plans to improve systems and services for the organization.
Managed multiple projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines
Make recommendations for business improvements
Providing an exemplary customer service to both internal staff and external customer.
Coached and mentored 10 staff members by offering constructive feedback
Planned and led training programs on staff development.
Work with Quality Control Team to approve final delivery of all loan file reviews to implement regulatory changes throughout the organization.
Facilitated training on new policies and procedures
Created effective training course objectives, course content and all materials.
Delivered training material to a diverse audience of both blue and white-collar professionals.
Perform other job-related duties and special projects as required.
Set up and completed loan submission packages.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Checked packages for appropriate documentation.
Provided quick turnaround times to maintain fast-past schedule.
Collaborated with stakeholders to manage loan files and databases and prepare general correspondence.
Prepared documents for underwriting by verifying client income, credit reports and other information.
Handled any conditions sent from underwriting departments.
Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.
Worked with processing team members to communicate errors and obtain missing information for current applications.
Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
Trained junior team members in underwriting procedures and loan quality grading standards.
Drove team success through shared vision and recognition of quality performance.
Education
MBA: Business Adminstration, Expected in 2011 - Lindenwood University - St. Charles, MO GPA: emphasis Financial Services, Accounting, Project Management and Management
Bachelor of Arts: Communications, Expected in 2008 - Lindenwood University - St. Charles, MO GPA: emphasis in: Corporate Communications
High School Diploma: , Expected in 2002 - Fort Zumwalt West High School - O'fallon, MO GPA:
Certifications
Lean Certified
Additional Information
Served as a Professional Development Officer for 2 years on the African American Diversity Network.
Earned the Citi Presidential Volunteer award for achieving over 100 volunteer hours in 2015 and 2016.
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