Self-motivated, possesses a high degree of professional integrity More than 18 years successful experience in customer service, sales, collections, and administration Possesses a unique combination of analytical and leadership skills, with excellent organization and time management abilities Skilled in applying logical, common sense approach to seeking practical solutions Proficient in Microsoft Office applications Quality Assurance Interpersonal relations Project management
Digital Technology / Basic Electronics 2001
Medical Billing and Coding 2010
Microsoft Office (Word, Excel, PowerPoint, Project) 2010
Spanish on the Go 2012
Coordinated all department functions for team of 15 employees.Planned and executed all aspects of a major office headquarter move.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 20 employees.Developed and implemented employee manual outlining all proper business procedures and office policies for specialty collection team.
Accounts Receivable, billing, Customer Relations, customer satisfaction, customer service, documentation, Government, team lead, Medical Billing and Coding, Excel, Microsoft Office, PowerPoint, Word, Payroll, personnel policies, process improvement, Quality Assurance, Research, sales, spreadsheets, team management
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