Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
- Account development
- Retention strategies
- Revenue Generation
- Team building
- Customer service
- MS Office
- Staff Training
- Network development
- Customer Relations
- Problem resolution
- Relationship development
Cisco Collaboration Architecture Sales Essentials
Cisco Intro to Sales
Los Angeles, CA, 01/2019 - 07/2020
- Set up appointments with potential and current customers to promote new products and services.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Networked at events and by phone to expand business profits and revenues.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Dothan, AL, 08/2018 - 02/2019
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Los Angeles, CA, 02/2016 - 09/2017
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Minneapolis, MN, 08/2012 - 02/2016
- Brought in new customers and retained base through proactive management of individual needs and development of robust communications solutions.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Networked at events and by phone to expand business profits and revenues.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Set up appointments with potential and current customers to promote new products and services.
- Researched potential clients and markets to prepare for appointments.
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School Attended
- LaCrosse University
Job Titles Held:
- Business Account Manager
- Account Manager
- Account Executive
- SMB Account Executive
Degrees
- Bachelor of Science
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