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broadcast engineer resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Analytical Broadcast Technician with deep technical acumen and commitment to high-quality work. Adept at working in self-motivated or collaborative team settings. Communicate technical concepts clearly.

Skills
  • Computer Networking
  • Issue Resolution
  • Root Cause Analysis
  • System Testing
  • Technical Troubleshooting
  • Project Management
  • People Skills
  • Training & Development
  • Working Collaboratively
  • Critical Thinking
  • Team Management
  • Active Listening
  • Reliable and Trustworthy
  • PPE Use
  • Maintenance & Repair
  • Friendly, Positive Attitude
  • Relationship Building
  • Work Ethic
  • Customer Service
Experience
07/2016 to 03/2019
Broadcast Engineer Nexstar Media Group West Monroe, LA,
  • Set up and optimized equipment to maintain signal strength, clarity and reliability during broadcasts.
  • Previewed scheduled programs to verify signal functionality and transmission readiness.
  • Conferred with station personnel to enhance audio and video levels during programs.
  • Operated console controls to regulate video transmission contrast, brightness and fidelity.
  • Completed emergency equipment repairs to maintain broadcast functionality.
  • Installed, calibrated and maintained diverse broadcast equipment at transmission station.
  • Directed work of twenty-person technical team to coordinate efficient broadcast operations.
  • Troubleshot and resolved customer issues.
  • Partnered with engineers to test and integrate new systems.
  • Maintained inventory of broadcast equipment.
  • Leveraged industry best practices, tools and process to optimize customer experience.
  • Performed root cause analysis across diverse set of technologies.
  • Optimized event detection activities.
  • Managed implementation projects for up to over five thousand customers annually.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
05/2016 to 07/2016
IT Manager Fiserv, Inc. Parsippany, NJ,
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Facilitated implementation of a billing software and coordinated company-wide training.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Planned, purchased, installed and maintained [Type] LAN system.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Managed 20 team members and provided leadership and oversight on Java, Oracle EBS and system software projects.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Supervised lifecycle processes pertaining to IT framework.
  • Brought in additional project personnel and resources to meet demands.
  • Devised implementation plans and performed cost-benefit and ROI analyses.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Implemented, tested and tracked applications, business software, network infrastructure and wireless devices.
  • Created and enforced information technology budget.
11/2010 to 07/2014
Broadband Technician Grande Communications Networks, Llc Bethlehem, PA,
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Briefed customers on equipment, usage and product specification.
  • Adhered to all OSHA and company-defined safety and workplace regulations.
  • Demonstrated strong knowledge of industry equipment.
  • Trained and developed new broadband technicians according to company policy.
  • Installed cutting-edge technology, including place mounts, satellite dishes and receivers while ensuring broadband connectivity.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Answered normal and after-hours service calls.
  • Configured IP-enabled telecommunications equipment using data network communications protocols.
  • Installed and repaired distribution racks and cables.
  • Programmed telephone switches and responded to switch-related outages.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Coordinated trunk testing with phone vendors to troubleshoot possible problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Improved rate of resolved trouble tickets by implementing [Describe process].
Education and Training
Expected in 05/2013
Bachelor of Science: Information Technology
Ghana Telecom University College - Ghana(West Africa),
GPA:
Expected in 02/2006
Diploma Information Technology: Computer Programming
National Institute of IT (NIIT) - Ghana,
GPA:
Accomplishments
  • Developed relationships with over 10,000 new clients and typically exceeded sales goals by 95%.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Improved delivery of SLA by 100 percent , realizing overall increase in customer satisfaction and cost efficiency.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Ghana Telecom University College
  • National Institute of IT (NIIT)

Job Titles Held:

  • Broadcast Engineer
  • IT Manager
  • Broadband Technician

Degrees

  • Bachelor of Science
  • Diploma Information Technology

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