Branch Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Background includes money management, security oversight and account development. Proficient in sales, relationship-building and complex problem-solving.

Goal-oriented Branch Supervisor adept at managing a wide range of functions to support business needs. Excellent trainer and leader with top-notch conflict management and communication skills. Unsurpassed work ethic and integrity.

Accomplished Loan Officer able to consistently achieve sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures.

Personable Loan Officer skilled in coaching and mentoring branch team members on a variety of loan products and services. Dependable and successful in building a loyal customer base.

  • Currency transaction oversight
  • Facility and grounds maintenance
  • Security coordination
  • Compliance management
  • Team management
  • Operational improvement
  • Supervision
  • Customer service
  • Team building
  • Communications
  • Excellent time management
  • Reliable
  • Loan application advisement
Branch Supervisor, 03/2018 to Current
County Of DouglasLone Tree, CO,
  • Helped tellers and relationship managers with resolving customer concerns and securely handling large transactions.
  • Encouraged employee development through training, coaching and motivational strategies.
  • Directed facility and grounds maintenance.
  • Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Modified, opened and closed customer accounts.
  • Advised customers on bank products, services and financial planning options.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Member Solutions Specialist, 02/2016 to 03/2018
Dow Chemical Employees'™ Credit UnionMidland, MI,
  • Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Created and completed loan submission packages.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Supplied tellers with coin and currency.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Vault Teller, 09/2013 to 03/2016
LoomisFlagstaff, AZ,
  • Handled over 50 customers each day and processed transactions, including deposits and withdrawals.
  • Adhered to regulatory and company security and audit procedures.
  • Supervised tellers to verify compliance with both federal and local regulations.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes, reported any cash discrepancies and maintained accurate records.
  • Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
  • Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
Lead Waitress, 09/2006 to 09/2013
Vietnam Star RestaurantCity, STATE,
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Associate of Arts: Business Management, Expected in 05/2020
Eastern Gateway Community College - Steubenville, OH
  • Honor Roll, Spring 2020
Language skills

Fluent in English and German.

Conversational in Vietnamese.

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Resume Overview

School Attended
  • Eastern Gateway Community College
Job Titles Held:
  • Branch Supervisor
  • Member Solutions Specialist
  • Vault Teller
  • Lead Waitress
  • Associate of Arts

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