A strong leader with excellent communications, interpersonal, and organizational skills. I am a detail-oriented individual eager to take on a challenge and able to set effective priorities to achieve immediate and long term goals. I am seeking a position that will utilize my skills and offers room for growth.
Microsoft Word and Excel, PowerPoint, Outlook, ADP Data Entry, Typing, Abacus 21, SPABIZ, ProSalon, Millenium, STX, SHORTCUTS, UPS Online, MOM (Mail Order Management), CitiDirect, BONY, Appix
Energetic and proactive
Excellent work ethic
Customer Service skills
01/2015 to 11/2015
Branch Service RepresentativeETRADE – New York, NY
Processed outgoing wires for individual clients.
Process check deposits into individual and business accounts.
Help clients with opening and closing of accounts, ordering checks, debit cards and different inquiries.
Teach new clients how to use the E*trade platform to process different functions. (Ex. Location of forms, transferring of funds between accounts, creating a securities watchlist, and more.) Help clients with all paperwork for opening new accounts, account transfers, IRA distributions, LOA's, correspondence paperwork.
Daily handling of incoming and outgoing mail, and packages.
Handled all inquiries with facilities.
Processed all orders for restocking the office supplies and maintained the office was running efficiently.
Assisted Financial Consultants with paperwork or calling clients back to complete missing details needed to complete paperwork.
09/2010 to 02/2013
Operations SpecialistETRADE – Jersey City, NJ
Daily processing of incoming and outgoing wires Researched withdrawal and deposit missing wire related questions for customer service by workflow, emails or interoffice messaging.
Processed Foreign Exchange Stop Payments of Checks.
Maintained Foreign Exchange Returns and spreadsheet.
Saved daily Reports, updated multiple spreadsheets, uploaded Wire Batches and fixed problem wires.
11/2008 to 01/2015
Lead ReceptionistPAUL LABRECQUE SPA & SALON – New York, NY
Open and close Spa & Salon and Retail Shop.
Provide customer service to clients by scheduling appointments, handling any questions, requests or phone orders.
Conduct tours of the facilities to new clients and potential new clients.
Create displays for merchandise and clothing items.
Train new receptionists on opening and closing and daily procedures.
01/2005 to 10/2008
Lead Spa CoordinatorTHE CORE CLUB – New York, NY
Open and close Spa, Fitness Studio, Men's and Women's Grooming stations Maintain customer database, Inventory, Responsible for new product codes and description codes for new system Provide exceptional assistance to members when booking appointments and directing members around the club Provide coverage in all areas of the club including Telephone Operator Process payroll for the spa department.
Maintain relationship with vendors for all ordering of supplies.
01/2004 to 01/2007
Manager on Duty/Front Desk ManagerGREAT JONES SPA – New York, NY
Open and close store, maintain customer database, and supervise employees Processed web orders, shipped merchandise, provided front desk coverage, and created displays Responsible for training new employees and delegating responsibilities Provide exceptional assistance to clients with concerns and complaints Ensure compliance with facility's policies, regulations, and standards Provide extensive customer assistance and problem resolution techniques, utilizing strong communication skills for management, client, and vendor interaction.
Associate of Science: Massage TherapySwedish Institute College of Health Sciences - New York, NY