Seeking a leadership position in a professional environment geared towards administration and service to achieve long-term growth.
Union BankDanville, CABranch Service Officer01/2014 to Current
Run entire operations of banking center Schedule entire team using computer based program Create and distribute over 15 reports on a daily, weekly and monthly basis Coach and mentor employees through one-on-ones, group huddles, and role play Write and deliver weekly, monthly, quarterly and annual staff performance reviews Created division team in charge of organizing distributed company information and employee concerns Resolve client concerns professional and efficiently Maintain and audit multiple bank controls for compliance and risk mitigation Order, track and organize all bank materials and office supplies.
Bank of AmericaFresno, CAService Specialist03/2007 to 08/2013
High-level Escalations supervisor Deepen and retain customer relationships Research and perform monetary adjustments, troubleshoot bank systems Investigate official item inquiries, detect and prevent money-laundering/fraud Assist and instruct banking center associates with policy and procedures Utilize multiple systems to efficiently process and resolve customer requests.
JC PennyFresno, CASales Assistant08/2005 to 03/2007
Job duties were heavily geared towards customer service.
Inspired team work and lead new projects.
Performed opening/closing duties and trained new associates.
Fresno, CAPersonal Banker
Worked independently to achieve and exceed sales goals coached less experienced associates in uncovering customer needs Successfully provided customers with appropriate products, services/solutions Serviced existing clients and uncovered additional needs Lead team huddles, meetings and off-site events Supervised teller line, assisted in operational needs and cross-selling.
Sales and Service Specialist
Manage teller and sales team responsibilities Schedule entire team using several computer-based programs Perform operational duties incl.
wires, audit items, override teller transactions Trained new tellers and Personal Bankers Consistently met and exceeded sales goals Balanced ATMs and vault Teller Fresno, CA Performed deposit, withdrawals, cashier's checks and payments Balanced cash can consistently and efficiently cross-sold checking, savings, CDs, credit cards, and mortgage products Performed all opening and closing procedures.
S:Business Administration2013California State UniversityBusiness Administration