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Branch Operations Manager Resume Example

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BRANCH OPERATIONS MANAGER
Professional Summary
Banking professional highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing. I am also trained in bank leadership, fraud awareness and teller operations.
Skills
  • Goal-oriented
  • Self-sufficient
  • Friendly
  • Team player
  • Organized
Work History
Branch Operations Manager, 12/2002 to 06/2013
Brightview Landscapes, Llc – Tualatin , OR

Managed branch with an average of $80 million  in monthly deposits.

  • Oversaw a branch team consisting of 12 customer service representatives and 5 personal bankers.
  • Gathered and reviewed customer feedback to improve operations.
  • Contributed to the Branch sales goals by personally recognizing sales and referral opportunity
  • Help reconcile branch settlement differences
  • Monitor cash on hand , drawer limits, security procedures,  cash audits on a monthly and quarterly basis
  • Coach and counsel staff in BSA , policies and procedures
  • Maintain a high effective in audits
Projeect Manager, 06/2013 to 11/2015
Cambridge Savings Bank – Watertown , MA
  • Directed all phases of a teller system project, from 2013 to 2015
  • Implemented a set of comprehensive tracking processes to monitor system and team  performance.
  • Manages a staff of 15 coaches to support the Metro NY market  250 branches
  • Exercise informed judgment in complex situations
  • Analyze problems and resolution skills
  • Manage and support leadership and coaching abilities
  • Function in a fast paced and challenging environment
District Branch Operation Manager, 12/2015 to 10/2016
Santander Bank – City , STATE
  • Developed standard operating procedures for branches  within the district.
  • Assist branches in sales ,customer service and operational soundness

​

Assistant Branch Manager, 10/2016 to Current
Investors Bank – City , STATE
  • Wrote reports detailing branch activities.
  • Oversaw staffing of new branch with 5 employees.
  • Maintained confidentiality of bank records and client information.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Education
High School Diploma: 1997
Chaguanas Junior and Senior Comprehensive - City
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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Chaguanas Junior and Senior Comprehensive

Job Titles Held:

  • Branch Operations Manager
  • Projeect Manager
  • District Branch Operation Manager
  • Assistant Branch Manager

Degrees

  • High School Diploma : 1997

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