Banking professional highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing. I am also trained in bank leadership, fraud awareness and teller operations.
Branch Operations Manager, 12/2002 to 06/2013 Santander Bank – Elizabeth, New Jersey, United States
Managed branch with an average of $80 million in monthly deposits.
Oversaw a branch team consisting of 12 customer service representatives and 5 personal bankers.
Gathered and reviewed customer feedback to improve operations.
Contributed to the Branch sales goals by personally recognizing sales and referral opportunity
Help reconcile branch settlement differences
Monitor cash on hand , drawer limits, security procedures, cash audits on a monthly and quarterly basis
Coach and counsel staff in BSA , policies and procedures
Maintain a high effective in audits
Projeect Manager, 06/2013 to 11/2015 Santander Bank – Newark, New Jersey, United States
Directed all phases of a teller system project, from 2013 to 2015
Implemented a set of comprehensive tracking processes to monitor system and team performance.
Manages a staff of 15 coaches to support the Metro NY market 250 branches
Exercise informed judgment in complex situations
Analyze problems and resolution skills
Manage and support leadership and coaching abilities
Function in a fast paced and challenging environment
District Branch Operation Manager, 12/2015 to 10/2016 Santander Bank – Newark, New Jersey, United States
Developed standard operating procedures for branches within the district.
Assist branches in sales ,customer service and operational soundness
Assistant Branch Manager, 10/2016 to Current Investors Bank – Jersey City, New Jersey, United States
Wrote reports detailing branch activities.
Oversaw staffing of new branch with 5 employees.
Maintained confidentiality of bank records and client information.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
High School Diploma: 1997 Chaguanas Junior and Senior Comprehensive - Trinidad WI