Branch Operations Manager Resume Example
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BRANCH OPERATIONS MANAGER
Professional Summary
Banking professional highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing. I am also trained in bank leadership, fraud awareness and teller operations.
Skills
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Work History
Branch Operations Manager, 12/2002 to 06/2013
Brightview Landscapes, Llc – Tualatin , OR
Brightview Landscapes, Llc – Tualatin , OR
Managed branch with an average of $80 million in monthly deposits.
- Oversaw a branch team consisting of 12 customer service representatives and 5 personal bankers.
- Gathered and reviewed customer feedback to improve operations.
- Contributed to the Branch sales goals by personally recognizing sales and referral opportunity
- Help reconcile branch settlement differences
- Monitor cash on hand , drawer limits, security procedures, cash audits on a monthly and quarterly basis
- Coach and counsel staff in BSA , policies and procedures
- Maintain a high effective in audits
Projeect Manager, 06/2013 to 11/2015
Cambridge Savings Bank – Watertown , MA
Cambridge Savings Bank – Watertown , MA
- Directed all phases of a teller system project, from 2013 to 2015
- Implemented a set of comprehensive tracking processes to monitor system and team performance.
- Manages a staff of 15 coaches to support the Metro NY market 250 branches
- Exercise informed judgment in complex situations
- Analyze problems and resolution skills
- Manage and support leadership and coaching abilities
- Function in a fast paced and challenging environment
District Branch Operation Manager, 12/2015 to 10/2016
Santander Bank – City , STATE
Santander Bank – City , STATE
- Developed standard operating procedures for branches within the district.
- Assist branches in sales ,customer service and operational soundness
Assistant Branch Manager, 10/2016 to Current
Investors Bank – City , STATE
Investors Bank – City , STATE
- Wrote reports detailing branch activities.
- Oversaw staffing of new branch with 5 employees.
- Maintained confidentiality of bank records and client information.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Education
High School Diploma: 1997
Chaguanas Junior and Senior Comprehensive - City
Chaguanas Junior and Senior Comprehensive - City
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Resume Overview
School Attended
- Chaguanas Junior and Senior Comprehensive
Job Titles Held:
- Branch Operations Manager
- Projeect Manager
- District Branch Operation Manager
- Assistant Branch Manager
Degrees
- High School Diploma : 1997
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