SEARCH

Branch Operations Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
BRANCH OPERATIONS MANAGER
Professional Summary
Banking professional highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing. I am also trained in bank leadership, fraud awareness and teller operations.
Skills
  • Goal-oriented
  • Self-sufficient
  • Friendly
  • Team player
  • Organized
Work History
Branch Operations Manager, 12/2002 to 06/2013
Santander Bank – Elizabeth, New Jersey, United States

Managed branch with an average of $80 million  in monthly deposits.

  • Oversaw a branch team consisting of 12 customer service representatives and 5 personal bankers.
  • Gathered and reviewed customer feedback to improve operations.
  • Contributed to the Branch sales goals by personally recognizing sales and referral opportunity
  • Help reconcile branch settlement differences
  • Monitor cash on hand , drawer limits, security procedures,  cash audits on a monthly and quarterly basis
  • Coach and counsel staff in BSA , policies and procedures
  • Maintain a high effective in audits
Projeect Manager, 06/2013 to 11/2015
Santander Bank – Newark, New Jersey, United States
  • Directed all phases of a teller system project, from 2013 to 2015
  • Implemented a set of comprehensive tracking processes to monitor system and team  performance.
  • Manages a staff of 15 coaches to support the Metro NY market  250 branches
  • Exercise informed judgment in complex situations
  • Analyze problems and resolution skills
  • Manage and support leadership and coaching abilities
  • Function in a fast paced and challenging environment
District Branch Operation Manager, 12/2015 to 10/2016
Santander Bank – Newark, New Jersey, United States
  • Developed standard operating procedures for branches  within the district.
  • Assist branches in sales ,customer service and operational soundness

​

Assistant Branch Manager, 10/2016 to Current
Investors Bank – Jersey City, New Jersey, United States
  • Wrote reports detailing branch activities.
  • Oversaw staffing of new branch with 5 employees.
  • Maintained confidentiality of bank records and client information.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Education
High School Diploma: 1997
Chaguanas Junior and Senior Comprehensive - Trinidad WI
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Santander Bank
  • Investors Bank

School Attended

  • Chaguanas Junior and Senior Comprehensive

Job Titles Held:

  • Branch Operations Manager
  • Projeect Manager
  • District Branch Operation Manager
  • Assistant Branch Manager

Degrees

  • High School Diploma : 1997

Similar Resumes

View All
Branch-Manager-/-Operations-Manager-resume-sample

Branch Manager / Operations Manager

Best Logistics

Brooklyn, New York