An astute professional with 7 years in entire Banking Operations, Client Relationship Management and Team Management. Adept at performing banking operations effectively and efficiently, coordinating with various branches and managing variety of branch banking operations. Demonstrated business acumen in managing the operations, effectively discharging the functions and achieving higher rate of organic growth. Proficient in handling quality customer service operations, organising process strategies and building relationships with various groups. Abilities in conducting periodical process audits in the departments per ISO guidelines, ensuring compliance of the same. Possess strong communication, analytical, analysis/ mapping and negations skills. Efficient at training and guiding the team. Pursuing SAP FICO to add skill sets. Competencies overview Banking Operations Managing banking operations inclusive of implementing short/long term plans managing teams with focus on excelling business targets and service delivery metrics. Following the process/procedure of the bank and ensuring compliance to rules and regulations of the bank including latest circular and notifications. Implementing policies/procedure for all round development of the bank as well as reducing overall costs to the bank. Client Relationship Management Managing customer centric operations, forwarding customer instructions to the concerned department and ensuring customer satisfaction by achieving delivery and service quality norms within TAT. Managing the overall functioning of process, identifying the areas of improvement and implementing adequate measures to maximise customer satisfaction level. Interfacing with the clients for understanding their requirements and cultivating relations with them for customer retention and securing repeat business. Team Management Leading, mentoring and monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual and group targets. Creating and sustaining a dynamic environment that foster development opportunities and motivates high performance amongst team members.
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