Self-motivated, innovative and goal-oriented management professional committed to Troubleshooting and Problem-Solving. Dedicated team player skilled at training and conflict resolution looking to impact the Technology Field by bringing self-taught and learned skills to drive Corporate Growth.
Lean manufacturing and design
Process improvement strategies
Grew revenue by $2 million over two years by spearheading development of lean process improvements and order and production tracking.
Directly responsible for the efficient operation of all east coast services, including Rubber Goods testing, Fiberglass testing, Grounds Testing and Manufacture, Supply and Distribution, Sales and Marketing, and Customer Service.
Developed and shared best practices across the company, including advanced check-in and tracking procedures.
Boosted company efficiency through technology upgrades and process improvements such as the implementation of the Oracle Production Management software.
Revamped the rubber goods testing program, resulting in a 50% improvement in order turnaround time.
Optimized the overall customer experience through employee engagment, two way communication and a follow through of customer service.
Target CorpWorcester, MASenior Team Lead
Direct and coordinate activities of departments concerned with the pricing, sales, or distribution of products.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with other department heads, company officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Supervised the work of 20-40 team members, offering constructive feedback on their work performance.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Target CorpWorcester, MATeam Lead
Designated captain of Technology Integration at store level.
Primary choice for in-store repair of company electronic devices including Registers, Kiosks, Tablets, Printers, etc.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Instruct staff on how to handle difficult and complicated sales.
Inventory stock and reorder when inventory drops to a specified level.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Worcester State UniversityWorcester, MABachelor of Science: Psychology Leadership and Management techniques, History, and Political SciencePsychology 3.5 Degree focus in Industrial and Organizational Psychology. Coursework includes Research Methods, Training Techniques, Small Group Dynamics, and Others. Leadership and Management techniques, History, and Political Science
Norwich UniversityNorthfield, VTEngineering Coursework including 2 years of broad-based Engineering Classes including CAD Design, Basic Programming, Circuits, Systems Analysis, Statics, Dynamics, and others
Leadership, Negotiation Skills, Interpersonal Skills, Human Resources, Market Analysis, Marketing, Organizational Skills, Product Analysis, Project Management, Cost Reductions, Customer Relations, Revenue Expansion, Diverse Market/Industry Knowledge, Employee Scheduling, Service Quality Improvement, Staff Motivation, Team Building,
Bachelor of Science : Psychology Leadership and Management techniques, History, and Political Science Engineering Coursework including 2 years of broad-based Engineering Classes including CAD Design, Basic Programming, Circuits, Systems Analysis, Statics, Dynamics, and others
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