branch manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

To continue my leadership development while engaging with staff and the community.

  • People-oriented
  • Energetic
  • Excellent time management skills
  • Excels in team leadership
  • Excellent work ethic
  • Strong interpersonal skills

During my time in Cloverdale, I made the branch my own. I mentored staff and built strong relationships. Besides working so well with the Cloverdale branch staff, I have became very visible in the Cloverdale community. My goal was to make RCU visible in the community and that has become apparent. The branch continues to grow in Membership, loans, investments, etc. I believe my strong management skills and my ability to show staff how to reach the goals, has made the branch very successful.

07/2010 to Branch Manager Stanley Black & Decker, Inc. | Madison, WI,

Staff Development

  • Trained and managed six branch staff, including Assistant Branch Manager on current products and services that Redwood Credit Union offers and achieved significant improvements in their productivity.
  • Trained branch staff in daily operations, audit procedures and daily procedures.
  • Developed staff through training activities in STARS, loan processing, new accounts and branch procedures.


  • Fostered an environment of team work and collaboration where we celebrate our successes and handle any obstacles.
  • Coached staff to reach their optimal performance by meeting with them on a weekly, often daily to achieve the organizational goals.
03/2004 to 07/2010 Assistant Branch Manager Aaa Northern California, Nevada And Utah Insurance Exchange | Vacaville, CA,
  • Executed daily branch operations which include; teller transactions, processing cash buys and sells to the vault, CDM and ATM, balancing the vault, CDM, and ATM, correcting posting errors, resolving branch balancing issues, monthly, quarterly and semi annual branch audits.
  • Successfully scheduled staff work hours to include community involvement and training opportunities. Effectively resolved scheduling conflicts.
  • Implemented semi-annual performance appraisals for all branch staff.
2001 to 02/2004 Senior Member Service Representative University Health System | San Antonio, TX,
  • Worked in a team environment and assisted in reaching the branch goals in sales and operations.
  • Consistently named in the top ten sales group semi annually
  • Established new Member accounts including checking, savings, lines of credit and loans.
11/1994 to 2001 Customer Service Representative II Iconma, L.L.C. | Ankeny, IA,
  • Delivered prompt, accurate and excellent customer service.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed sales referrals and promoted bank services and products, resulting branch sales increase.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Named the top sales CSR in the Northern region
Expected in 1993 High School Diploma | High School Rancho Cotate High School, Rohnert Park, CA GPA:
Expected in 1995 General Education Completed | Communications Santa Rosa Junior College, Santa Rosa , CA GPA:
  • General Education completed with an emphases on communications studies.

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Resume Overview

School Attended

  • Rancho Cotate High School
  • Santa Rosa Junior College

Job Titles Held:

  • Branch Manager
  • Assistant Branch Manager
  • Senior Member Service Representative
  • Customer Service Representative II


  • High School Diploma
  • General Education Completed

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