Bank Manager with 10-year background in branch management, 32 -years total in the banking industry. Vast knowledge of finance, regulatory requirements as related to the branch environment and general bank operations. Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Excellent communication skills
Excellent time management skills
Excels in team leadership
Excellent work ethic
Strong interpersonal skills
Key performance indicators
Deductive reasoning ability
Expert in risk management
Complex problem solving
Received an internal audit score of a Perfect Audit for the past 8 years. Have never received a rating less than satisfactory since becoming an Assistant Manager back in 1991.
Heavily relied upon for my operational expertise in the district. Periodically performs internal reviews in branches to assess operational weaknesses & strengthen controls before annual branch review audits. Train new assistant managers / lead teller operation supervisors as needed. Facilitates quarterly operational meetings with our districts lead teller operation supervisors.
Chosen to participate in a team with 9 other assistant managers to assist in developing & testing a new teller system which is currently in use.
Exceeded employee retention with zero employee turn over for the last 4 years.
Zero controllable losses for the past 5 years.
Exceeded year over year sales goals for 2016. Ending the year in a performance level 3, number 18 out of 211. (There are 6 performance levels, we were 18 spots from a performance level 2)
JP Morgan Chase BankPrescott, AZBranch Manager09/1985 to Current
I have worked for JP Morgan Chase Bank since September 1985 while I was still in high school. I have held the position of teller, relationship banker, assistant manager and branch manager. In July 2007 I left Chase bank & moved to Florida to take care of my fiancees sick mother, who passed away. There were no Chase banks at that time in the area & it took 2 years to settle her estate. I returned back to Chase in July 2009 in Prescott AZ, first as an assistant manager and I currently hold the position as branch manager.
As the branch manager , I am responsible for creating an environment that delivers an exceptional experience for both customers and employees. Determine the success of my branch by identifying and hiring top talent; developing each member of my team to his/her fullest potential; setting a clear direction for the branch; creating great partnerships within Chase and the community at large - all while maintaining a focus on our customers. Setting the tone for the branch, leverage my leadership and communication skills to:Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer. Create a climate in which people want to do their best. Making lives of customers more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week. Set clear objectives for the branch and for each employee, and monitor progress and track results, Improve revenues and expenses and grow the business, while exceeding customer expectations. Ensure that the branch team complies with policies, procedures and regulatory banking requirements. Establish and maintain effective relationships with customers, business partners, staff and members of the community
High School Diploma:General high school studies1986Tolleson Union High School, Tolleson, AZ, USA