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Branch Manager Resume Example

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BRANCH MANAGER
Summary
HR Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.
Highlights
  • Recruiting and selection techniques
  • Interviewing
  • Excellent interpersonal and coaching skills
  • Proficient communicator  




  • Retail Banking
  • Sales Management
  • Business Development
  • Leadership


Accomplishments
  • Distinguished Midwest Region Customer Service Level Branch in 2014.
  • Volunteer at Dare to Care throughout 2014.
  • Achieved Performance Level 2 (top 20% in entire bank) status in 2013.
  • Awarded 2012 Financial Center Manager of the Year out of 61 Branches in the Kentucky Affiliate.
  • 2012 President's Circle Awards Winner (top 10% in entire bank).
  • 2011 President's Circle Awards Winner (top 10% in entire bank).
  • 2010 President's Circle Awards Winner (top 10% in entire bank).
  • Effectively partnered with securities line of business resulting in a 277% increase YTD over prior year.
  • Successfully assisted mortgage line of business resulting in a 43% increase YTD over previous year.
Experience
U.S. BANKLouisville, KYBranch Manager07/2014 to Current

  • Supervise the branch staff of six individuals.
  • Thorough knowledge of human resources issues, including performance management progress discipline.
  • Proactively solicit new consumer and commercial business clients for products and services.
  • Work with multiple business partners to deepen client relationships in-turn creating more cross-sell opportunities.
  • Deliver commitment to quality customer service.
  • Provide inspiration and leadership to branch staff daily through individual coaching, morning huddles, and consistent feedback to improve their productivity.
  • Attend weekly coaching sessions with all employees to provide feedback of performance from the previous week.
  • Work with underwriting department daily to resolve pending loan and credit card application issues.
  • Adhere to all regulatory and company policies and procedures.
  • Conduct work place banking seminars and financial education workshops within the community.
  • Manage multiple tasks/projects and deadlines simultaneously.
  • Resolve complex problems with minimal guidance.
  • Create brand awareness by attending locally supported business events and chamber of commerce meetings.
FIFTH THIRD BANKLouisville, KYBranch Manager12/2011 to 07/2014
  • Supervised branch staff of six individuals.
  • This involved scheduling of work hours, resolution of personnel conflicts, compensation decisions, and interaction with Human Resources.
  • Supported the portfolio growth in the branch by identifying cross-sell opportunities, deepening client relationships and increasing client acquisition.
  • Worked with other lines of business to achieve One Bank strategy as outlined by senior management.
  • Provided inspiration and leadership to branch staff daily through individual coaching, morning huddles, and consistent feedback to improve their productivity.
  • Worked with underwriting department daily to resolve pending application issues.
  • Resolved account issues and ensured complete customer satisfaction.
  • Identified and implemented new methods and procedures which result in improved operational productivity and efficiency.
  • Maintained compliance with all company policies and procedures.
  • Performed internal audits to ensure a system which complies with all applicable state and federal regulations.
Licensed Personal Banker03/2010 to 12/2011
  • Worked with underwriting department daily to resolve pending application issues.
  • Resolved account issues and ensure complete customer satisfaction.
  • Identified and implemented new methods and procedures which result in improved operational productivity and efficiency.
  • Maintained compliance with all company policies and procedures.
  • Performed internal audits to ensure a system which complies with all applicable state and federal regulations.
  • Partnered with Financial Advisors to present clients with beneficial investment products.
Education
Bachelors of Science:FinanceUniversity of Louisville, Louisville, KYFinance Financial Statement Analysis, International Finance, Corporate Finance, Financial Markets and Institutions & Investments. Dean's List
Languages
Bilingual-Fluent in Hindi
Skills
banking, Business Development, Coaching, Corporate Finance, credit, client, clients, customer satisfaction, customer service, senior management, Finance, Financial, Financial Statement Analysis, Hindi, Human Resources, inspiration, internal audits, Investments, Leadership, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Word, performance management, personnel, policies, Problem Solving, progress, quality, Recruitment, Sales Management, scheduling, securities, seminars, strategy, underwriting, workshops
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Resume Overview

Companies Worked For:

  • U.S. BANK
  • FIFTH THIRD BANK

School Attended

  • University of Louisville

Job Titles Held:

  • Branch Manager
  • Licensed Personal Banker

Degrees

  • Bachelors of Science : Finance

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