Motivated banking professional whose talents show in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base with a 9-year background in branch management.
Excels in team leadership
Excellent communication skills
Commissioner of Deeds- NH
Proficient in Microsoft Word an Excel
Experienced training background
Proficient in Check21 processing programs
12/2010 to 12/2016
Branch ManagerService Credit Union － Manchester, NH
Actively recruited and oversaw training for all new branch employees.
Trained and coached employees to foster a team unit and achieve high member service ratings.
Continued education on current banking products and services through the Learning Management System known as LMS.
Implemented annual performance appraisals for all branch staff.
Managed the 5th busiest branch out of 37 in the company, achieving high customer satisfaction rates and high branch production.
Managed all aspects of risk management on the branch level to include security training, alarm audits, key control, teller audits and all plastic inventory on a monthly basis.
Balanced Branch Vault, ATM and ordered all branch cash to the fulfill branch needs during the week.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Educated customers on the variety of loan products and available credit options as well as accounts and account options.
Preformed basic teller functions to include withdrawals, deposits, loan payments, transfers and etc.
07/2009 to 05/2010
Member Service SupervisorDirect Buy － Stoneham, MA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Managed quality communication, customer support and product representation for each client.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Assisted customers with store and product complaints.
Successfully interacted with customers and retail buyers to expedite orders.
Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
11/2006 to 05/2009
Head TellerNESC Federal Credit Union － Methuen, MA
Managed 4 tellers and provided continued education on branch policies and procedures.
Responsible for the branch performance and ability to exceed production goals.
Developed standard operating procedures for ATM and Vault balancing as well as balanced the ATM and Vault.
Processed basic teller functions to include deposits, withdrawals, transfers, loan payments, closing bank accounts, selling money orders, bank checks, bonds, and traveler checks.
Associate of Science: Business ManagementMount Washington College － Salem, NH, United States
Coursework: Business Management, Accounting I & II, Human Resources, Principals of Marketing, Finite Math
Medical Assisting DiplomaHesser College － Salem, NH, United States
Coursework: Microsoft Office;
specifically Excel and Power Point, Introduction to Psychology