Branch Manager Business Development Officer resume example

Managed the banking center to assure

• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and managed a team of 7 direct reports.
• Assessed Business clients' financial situations to develop strategic financial planning solutions through cross selling of Loan products, deposit products, and treasury management services.
• Advised clients on mortgage, educational and personal loans.
• Took branch from a level 4 to a level one in the first 6 months and retained a level one performing branch for the following 4 years. Was ranked number 8 overall in the company for our performance in 2018.
• Networked among local business and community organizations to develop leads and generate business.
• Developed business pipeline using cold and warm techniques.
• Business Champion for the market to assist peers with trainings, technology and proven techniques
• Leveraged effective networking strategies to generate new business opportunities.
• Met with current business clients to assess needs and develop improvement plans.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• Obtained and reviewed corporate financial statements.
• Managed multiple client loans at any given time.
• Generated Center of influences partnerships

• Directed day-to-day operations focusing on sales, operations and the cross sell of current clients.
• Directed day-to-day operations of compliance to assure we are following banks policies and procedures.
• Collaborated with internal business partners to deliver a cohesive banking experience to customers.
• Built and lead a high-performance team focused on achieving sales and service goals.
• Contacted potential clients to pursue sales and gather funds.
• Scheduled staffing for our main branch.

• Oversaw a branch team consisting of 4 customer service representatives and 4 personal bankers.
• Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Directed a team of 4 Relationship Managers.
• Resolved escalated customer issues in a timely manner.
• Held sales coaching sessions.
• Motivated staff to exceed quotas on a regular basis.
• Engaged employees in business processes with positive motivational techniques.
• Boosted branch sales by developing and deepening customer loyalty.
• Received recognition for being Top Performer as a first year manager and was a Performance Level 2.