Top performing Management and Sales professional with 10 years in customer service and 4 years in employee development. Competitive performer capable of analyzing consumer trends, habits, and new business developments. Proficient in identifying core problems and producing solutions, setting organizational goals and executing multiple tasks at once. Confident communicator skilled in working with diverse professionals and clients.
Areas of Expertise
Customer Focused Management
Consumer Trends & Industry Forecasting
Competitor Analysis & Benchmarking
Sales Growth & Risk Management
Cultivating Customer Relationships
Employee Sales Technique Training
Branch Manager, 05/2017 to CurrentEnterprise Rent-A-Car － Highland, IL
High-energy branch manager who excels in overseeing operations of 100 car location. Transform results in customer service, employee development, growth, and revenue departments. Review profit and expense reports locating areas for improvement. Execute corrective action plans to reduce expenses and reach weekly and monthly goals. Ensure team collaboration by evaluating employee performance and enforcing stronger sales culture.
Achieve top 3rd of customer service index. Increase net other from $85 per car to $135 per car.
Secure lowest break even within region, resulting in average of $20 per car reduction.
Gain insight into new business trends to leverage for high-impact outside sales plan.
Direct employees through skill expansion, overcoming weakness and focusing on key strengths to deliver top customer orientation.
Establish high customer retention in every branch by building rapport and offering ongoing support.
Assistant Manager, 10/2016 to 05/2017Enterprise Rent-A-Car － Lambert Airport, MO
Resourceful and hands-on assistant manager who builds healthy competition and sales environment. Capitalized on per ticket additional revenue using various sales strategies. Relentlessly pushed team to win new customers and meet sales quota. Skilled in navigating fast-paced schedules and resolving intra-company conflicts. Promoted to branch manager at Illinois location.
Oversaw fleet of 4,000+ vehicles.
Earned 88 out of 100 in customer service performance score.
Lead 125+ employees through daily objectives. Structured development plans to increase productivity and work engagement.
Verified compatibility with company culture by studying and passing the brand integrity assessment test.
Assistant Manager, 05/2016 to 10/2016Enterprise Rent-A-Car － St. Peters, MO
Earned 3rd highest growth in St. Louis group. Increased cars from 125 to 201.
Surpassed average customer service scores by prioritizing customer's needs and expectations. Applied feedback for improvement and kept scores for 5 months straight.
Reached top 3rd of branch analysis consecutively.
Mentored 2 employees through career advancement leading to promotion.
Showcased excellent leadership capabilities and received promotion for Assistant Manager at St. Louis Lambert International Airport.
Management Trainee, 04/2015 to 05/2016Enterprise Rent-A-Car － Hazelwood, MO
Exceeded company average of $6.00 with a career $10.09 total additional revenue.
Recognized for multiple sales achievements in generating leads, meeting targets, and cross-departmental collaboration.
Promoted to Assistant Branch Manager at St. Peters, Missouri office.
Senior Team Leader, 05/2013 to 10/2013Target － Florissant, MO
Managed electronics department and focused solely on tasks that increased sales, satisfied clients or streamlined workflow.
Delegated tasks to associates and set clear goals to complete store-wide.
Tactfully handled customer escalation by diffusing hostility and rectifying situation quickly.
Lead hiring, evaluated skills of job applicants and qualified candidates on relevant experience during interviews.
Provided annual performance reviews and made terminations of unfit employees.
Bachelor of Science:Psychology (Cum Laude),2013Southeast Missouri State University － Cape Girardeau, MO
Volunteer for The Solomon Project (2009-present)
Worked with group and general contractors to inspect and maintain appearance of housing properties.
Advocated against violence and poverty in community and encouraged youth to live with dignity and respect.
Volunteer for Angel Baked Cookies (2010-present)
Directed youth through production, packaging, distribution, sales, and marketing of baked goods.