Work closely in partnership with Owners of the business in coaching peer leaders in the customer experience in serving as the face of company in the community
•Market and promote the gym center to increase the number of members
• Oversee the recruitment, training, and monitoring of staff, including
disciplinary action when needed
• Financial management: track all income and expenditures, balance safe, set goals
for each month, refer delinquent accounts, and create monthly reports, worked as accounts payable and receiver.
• Respond to and resolve complaints and incidents
• Reinforce club policies, including all cancellations/revocations of memberships, acting as the final decision-maker in all member service problems that may arise
Lead with ethics, integrity and embrace diversity and inclusion.
Possessed in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the store's budget and lead the store to achieve projected results.
Success including hiring, coaching, training, and developing all store team members to achieve consistently high performance objectives.
Follow all polices as determined by the board of directors.
Prepare documentation and reports on routine customer correspondence for future reference purpose.
Increased traffic and customer retention by 10%.
Developed great working relationships with co-workers and peers, which resulted in great team engagement and success.
Proactive planning led to notable increase in drive and efficacy in my team.
Consistently recognize as Top performer in the top 10% of company.
Utilized the tools provided to audit customer satisfaction and raise standards.
Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques.
Recruited and interviewed qualified candidates for open positions, placed qualified candidates on assignment. Held full responsibility for accounting, finance, and budget operations. Created promotional materials to advertise organization and promote growth. Maintained personal rapport and win-win relationships with vendors, members, and customers.
Implementing change effectively.
Strong People Management skills.
Excellent mentoring and motivational skills.
Extensive product knowledge.
Financially and commercially aware.
Achievements Alpha Phi Sigma
Rutgers School of Criminal Justice Dean's List
Bilingual Professional able to speak Spanish and English fluently. Conversational Portuguese
Accounts Payable, Audit, Budget, Budgets, Coaching, Correspondence, Delinquent Accounts, Diversity And Inclusion, Documentation, Financial Management, Human Resources, Increase, Maintenance, Payroll, Proactive, Problem-solving, Recruitment, Sales, Sales Staff, Satisfaction, Self Motivated, Trouble-shooting, Customer Service, Customer Support, Front Desk, Inventory, Liaison, Payments, Receptionist, Retail Sales, Training, Account Maintenance,
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