Branch Manager Resume Example Alabama Credit Union

BRANCH MANAGER

Professional Summary

Driven Branch Manager with 8-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives 8 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Results-oriented and self-motivator in sales and branch management, loan management and general bank operations, fraud awareness and teller operations. Excellent interpersonal skills, friendly, and has has remarkable leadership and program management skills. Strengths include financial administration and team leadership, attention to detail, excellent organizational skills, extensive knowledge of banking products and services, as well as business development and marketing. Poised and professional Branch Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Motivated and passionate about providing excellent customer service and exceeding expectations. Leverages energetic and resourceful and logical problem-solving with creative decision making and business analysis to transform low-performing locations into successful enterprises. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Ready to tackle new challenges in position within Banking and Finance where talents and skills will be valuable.

Accomplishments

Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Successfully closed an average of $200,000 loans per month.
Scored over 95% yearly in Branch Score Card and Personal Score Card
Successfully maintained over a 40% average in protecting lons with a 0.02% track record for loan lost
Consistently marked at exceeding exceptions on yearly end of year review.

Skills

Loans and Credit Insurance
MS Office

Financial Advising
Sales professional

Work History

04/2019 - CurrentBranch Manager | Alabama Credit Union - Hoover, AL

Transferred all previous job duties listed at previous employment adding:

Participating in High Performance Teams
Achieving Top Loan Protection services in the first 6 months
Shelby County Chamber Ambassador

04/2017 - 04/2019Branch Manager | Avadian Credit Union - Birmingham, AL

Boosted branch sales by developing and deepening customer loyalty through incentive programs set aside by the Credit Union
Uncovered and resolved strategic and tactical issues impacting sales management and business operations
Protected company assets with strategic risk management approaches
Reviewed and edited loan agreements to promote efficiency and accuracy
Met deadlines by proactively managing individual and team tasks and implementing processes
Assessed employee performance and developed improvement plans
Motivated staff to exceed quotas consistently through encouragement and coaching
Gathered and reviewed customer feedback to improve operations
Held sales coaching sessions
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Led team of 6 staff
Developed and maintained relationships with local real estate agents
Received superior customer service satisfaction scores for 7 consecutive quarters
Wrote reports detailing branch activities
Developed and delivered polished sales presentations in order to highlight product and service quality
Developed prospects for new loans with 50 cold calls weekly
Originated, reviewed, processed, approved, denied, closed and administered customer loan proposals
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
Identified and capitalized on community business opportunities with effective networking
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
Engaged employees in business processes with positive motivational techniques

01/2015 - 04/2017Sales Development Representative | Avadian Credit Union - Birmingham, AL

Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
Cold-called leads and closed $1,000,000 sales over 6 months
Serviced existing accounts on regular basis to maximize revenue
Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Upsold and closed customer sales by driving product benefits around client needs

Education

05/2012Indiana University - Purdue University Fort Wayne, Fort Wayne, INBachelor of Arts: Sociology

Member of Women's Track and Field, Black Colligate Caucus, Sociology Club, Student Government and Student Activities Board
Elected to Student Body Activities Coordinator for Student Activities Board in 2010
Elected Student Admissions STARS Coordinator in 2006

Resume Overview

Companies Worked For:

Alabama Credit Union
Avadian Credit Union

School Attended

Indiana University - Purdue University Fort Wayne

Job Titles Held:

Branch Manager
Sales Development Representative

Degrees

Bachelor of Arts : Sociology

Branch Manager Resume Example

Resume Score: 80%

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