Motivated leader who provides excellent customer service and exceeds expectations.
Creative problem solver
Highly adaptable, eager to meet challenges and quickly assimilate new concepts
Strategic sales knowledge
Confident and committed to achieving excellence
Exceptional time management skills
Loyal and dedicated manager with strong work record
Strong interpersonal skills
Conscientious go-getter who is highly organized and upbeat
Branch Manager, 07/2015 to Current Greater Nevada Credit Union – Elko, Nevada
Opened a new in-store branch in a new market and supportively directed a team with no prior financial institution experience to run and operate effectively.
Focused on team development and creating clear career paths.
Managed branch with a proven track record of hitting sales revenue and unit goals by incorporating company process improvements with personal coaching and observations.
Showed excellent time management in day to day planning to become more deeply involved in the community through networking and volunteer efforts while simultaneously making sure my team had the attention needed to succeed.
Built and leveraged partnerships with businesses and organizations in the Elko area to increase awareness and become a top branch in regards to community involvement.
Senior Member Service Representative, 05/2014 to 07/2015 Greater Nevada Credit Union – Sparks, Nevada
Leading and motivating the branch team to success in sales by setting the example and consistently meeting and exceeding sales goals.
Show strong understanding of company's products, services, policies and procedures.
Engage members through verbal, analytical and presentation abilities in order to determine their needs and recommend appropriate solutions.
Consistently displayed a positive attitude towards members, co-workers and management.
Built and developed relationships with business members.
Created a new business account QC standard, form and process.
Member Service Representative, 05/2012 to 05/2014 Greater Nevada Credit Union – Ely, Nevada
Daily cash handling while running a cash drawer and consistently balanced with no errors.
Processed a variety of financial transactions including; deposits, withdrawals, loan payments, advances, transfers and shared branching transactions.
Opened accounts and analyzed needs to recommend and sell the appropriate products and services for each member's needs.
Initiated loan applications to our consumer and business lending department as well as to our Mortgage consultants.
Sales Associate, 10/2010 to 01/2012 Dillard's – Austin, Texas
Met and exceeded quarterly sales quotas and consistently recognized as a top sales associate.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Trained new sales associates.
Maintained established merchandising standards.
High School Diploma: 2010 James Bowie High School - Austin Texas