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Branch Administrator Resume Example

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BRANCH ADMINISTRATOR
Summary

To obtain a position that would allow me to utilize my 20 plus years of customer service experience to learn and grow within your company while allowing for future promotion based on my work ethic and strengths.

Skills
  • Excellent communication skills
  • Customer and vendor relations
  • Proficient in Microsoft, Outlook and database programs
  • Excellent work ethic
  • Quick Learner
  • Team Player
Experience
Branch Administrator
City, StateCompany Name/Nov 2007 to Current
  • Responsible for daily customer requests in regards to scheduling gas deliveries and service scheduling as well as providing quotes for new service and recommending company market programs to customers in person and by phone.
  • Responsible for daily balancing of cash sales and bank deposits.
  • Responsible for maintaining accounts receivables by phone or in person and submitting any vendor invoices for accounts payable payments.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate gas and service requests.
  • Managed accurate information and creation of customer accounts in cargas database while protecting customer information and organization of filing system.
  • Promoted sales by acquiring product knowledge and overall office administration operations.
  • Maintained inventory through receiving of correct purchase order items and ordering of merchandise per customer requests.
  • Communicated with management and team to better help with day to day operations.
  • Other job duties as assigned.
Service & Sales Assistan
City, StateCompany Name/Dec 2005 to Aug 2007
  • Offered repair or service options to help customers make decisions.
  • Maintained accounting of all daily, weekly & monthly transactions
  • Sales and service of tires, oil services, gas pump services and state inspection certifications.
  • This is a family owned business that was destroyed by Hurricane Katrina. I took two years in this job position so that I could help my sister rebuild her business.
Tour & Travel Motor Coach Coordinater - Hotel Sale
City, StateCompany Name/Jan 2003 to Aug 2005
  • Booked hotel rooms for motor coach groups that want to visit the Grand Casino Resort properties based on motor coach packages being offered.
  • Communicated sales by incoming or outgoing phone calls, email, mail or fax information about the Grand Casino Resorts, availability and rates for requested time periods.
  • Responsible for checking hotel availability and rates for any groups requesting specific dates.
  • Responsible for entering groups into LMS, IGT, CMS and Delphi programs for upcoming requested dates.
  • Responsible for preparing contracts to be sent to any motor coach groups that are requesting room blocks, and keeping an organized filing system for easy access to any bookings including proper insurance documents.
  • Responsible for making sure all deposits, payments and rooming list are received prior to groups arrival and submittal of all payments to accounts receivable and all rooming lists to hotel front desk staff.
  • Responsible for keeping up to date spreadsheets that show an analysis of forecasted and actual overnight motor coach group goals, room nights, actual booked, tentative, cancelled, percentages of goals being met and profit and loss based on month to date and year to date EBITA.
  • Maintained following up with groups after their visit to make sure they had a good time as a way to market future business and learn from any questions, comments or complaints for future sales.
  • Perform other duties as assigned.
Players Club Supervisor
City, StateCompany Name/Jan 1999 to Jan 2003
  • Supervised associates so they can better service our guest by issuing players cards, cash back, comps, direct mail promotions and any marketing items being offered.
  • Train and use of CMS and IGT programs on a daily basis.
  • Organize the Connection Center by creating spreadsheets and letters using Microsoft work and excel to track promotional items, inventory, associate variances, employee information, bus correspondence and analysis reports.
  • Communicate information to associates daily of upcoming events and information.
  • Assist with helping guest that have questions or complaints whether in person or on the phone.
  • Responsible for checking and maintaining Kronos (payroll program) for any corrections needed in regards to any missed punches, PTO or sick time accrued by associates.
  • Responsible for greeting all daily bus groups and welcoming them to property while making sure they were given all package incentives upon arrival.
  • Maintaining customer database by modifying, searching or creating accounts to provide customers with a players card to track their play.
Education and Training
Some College (No Degree)MGCCC, Jefferson Davis CampusCity
  • Preparatory Curriculum
High School DiplomaHarrison Central High SchoolMay 1987City, State
  • Vo-Tech Business Administration Classes
  • FBLA
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Resume Overview

School Attended

  • MGCCC, Jefferson Davis Campus
  • Harrison Central High School

Job Titles Held:

  • Branch Administrator
  • Service & Sales Assistan
  • Tour & Travel Motor Coach Coordinater - Hotel Sale
  • Players Club Supervisor

Degrees

  • Some College (No Degree)
    High School Diploma

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