I am a Certified Peace Officer with training in Criminal Justice and Law Enforcement I am a dynamic, self-motivated, detail-oriented and organized professional also with experience in the Security Services, cutting down on complex incidents by 20%. I possess problem-solving and analytic skills that would be usedfor enrichment and grow with a company to improve productivity and advancement of the company's mission with technical know and my criminal and law expertise. Demonstrated expertise in: IT Technology, PC assembly and Desktop Support, Real Estate, Administrative Support, Retail, team player that learns quickly, and is able to prioritize work in fast paced/deadline focused environments with minimal supervision. Ability to communicate well with diverse groups and individuals, also possess Time Management skills.
File Management Word Processing Accounting Other Skills
Norton Utilities MS Word MS Excel Systems Training & Implementation
Windows 2000, 2003, XP and 8
QuickBooks -(some) 10 keys / Data Entry 6,000 kspm
Typing 30-40 wpm
Adobe Reader XL
Real Estate Applications & Websites
Mainframe Systems Database Management Communications Graphic Applications
MS 2000 Advance Sever MS Access Internet Explorer PowerPoint
Networking Operating System Skills PFS File Chrome
American Online Outlook Mio-net Remote access
Bookseller08/2012 － CurrentBanes and Noble BooksellersHouston, TX
Wrote up reports after each shift, reported to roll call and took notes during team meetings Took necessary actions and arrest persons who have violated the municipal rules and laws.
Provided safety and security for the clients and tents of Waste Management buildings by preventing criminal activity.
Greet all customers, solve customer complaints, provided high quality services to customers.
Offer relevant information about products and prices, and make an order, in the customer's name, sell books to customers.
Operate the cash register, various bookstore equipment, collect payments, assist with customer refunds.
Ordered and maintain books, magazines, verify inventory, and various bookstore supplies, to include shipping and receiving invoices.
Arranged and display books on shelves and counters, as well as maintenance within the bookstore.
Attach price tags on the books before the displays, maintain and update bookstore database.
Organized books, according to defined categories (children's books, travel, fiction, non-fiction and various textbooks).
Maintain long term relationships with the other bookstore clerks, customers and members of the community.
Performed general office procedure and practices, load and unload merchandise and verify invoices.
Handled forms such as invoices, journal vouchers, book vouchers and catalog orders, and other related tasks if required.
Manufacturing Associate02/2012 － 04/2012Excelsior Services Group HP Hewlett PackardDallas, TX
Performed a variety of tasks ranging from repetitive to non-repetitive production assembly operations on computer hardware and subassemblies, such as modules, boards, panels, drawers, frames, and cables.
Conducted quality inspections on computer hardware processing line in accordance with quality specifications.
Troubleshoot or diagnose computer hardware service problems, and other related tasks if required.
Customer Service Rep09/2011 － 10/2012ACS, a Xerox CompanyHouston, TX
Received incoming dispatched service calls as assigned and ensure prompt response based on estimated time of arrival.
Resolved bank customer inquiries, open accounts, closed accounts, order checks, and provide account balances.
Responded to telephone inquiries and complaints in a call center environment.
Informed customers about services available and assesses customer needs.
Gathered information, researches/resolves inquiries and logs customer calls, and all other duties as assigned.
Updated office forms using various software applications, standard applications and non-standard applications, to increase production by 40% , scanning to archive old and closed files, and filling system, to assist with facilitating other business applications, such as, Docusign to sign TREC forms and contracts electrically, and manage remote assess utility to work remotely from anywhere.
Communicated with business individuals such as, Sellers, title company, lenders, buyer's agents, HOA managements Companies, foreclosure attorney's, constables, contractors to keep files current, answer questions and screens calls from potential clients.
Assist with property management to ensure that utilities are turned and off, order re-keys for acquired or sold properties, return calls and follow-up on leads.
Performed multiple complex assignments and tasks; including entering contract offers on system, monitor pending contract status and processing accepted offers daily, repair various mobile devices, cell phones, desktops & laptops, sinking mobile devices with e-mail utilities such as Outlook to cut down on repair cost and keep office up and running 85% of the time.
Provided assistance concerning the use of office computer hardware and software, troubleshoot complex problems, including printer installation and printing issues, word processing, electronic mail, and performs related duties as assigned or requested.
Phone Customer Service Rep05/2006 － 01/2009Sharon Francis
Set up, created, added and deleted users account profiles, assist with pin numbers, and get customers started with phone services as well.
Researched payment, balance inquires, stop payment request, reset pin numbers, and assist customers with the necessary information to maintain phone service, provided customer follow-up and performs related duties as assigned or requested Coached new phone associates to assist with developing customer service skills and troubleshooting complex problems with various mobile devices and or cell phone issues,sell and cross-sell various products and services to new and exciting customers.
Provided technical phone support in a call center environment, load various software applications, assist with connectivity, phone system upgrades and document trouble tickets.
Kept detailed logs while speaking with clients and analyzed issues to demonstrate if the call will be handed off to 2nd or 3rd tier support.
Performed remote diagnostics, troubleshooting DSL and Broadband connection issues; make available the proper steps to address client issues.
Volunteered to instruct students in academic subjects using variety of techniques such as phonetics, multisensory learning, and repetition to reinforce learning.
1 1University Of Houston-DowntownHouston, Texas
BS:Criminal Justice Training Center - Criminal JusticeCriminal Justice
Law Enforcement Program- in progress
Texas Pease Office License
Certificate of perfect attendance:
8 2002AA:Houston Community College - Criminal JusticeHouston, TexasCriminal Justice
Law Enforcement Program- in progress
Basic Peace Officer Certification:
8 2008Associate of Arts:Lone Star North Harris College - TeachingHouston, TexasTeaching EC-4 Early Childhood Specialization
1 2000Houston Can AcademyHouston, TexasGPA: Diploma: High School required subjects and various computer classesDiploma: High School required subjects and various computer classes
3 1999Diploma:Ross Shaw Sterling High SchoolHouston, TexasGeneral subjects, various computer classes, and NJ-ROTC
Accounting, Adobe, assembly, attorney, balance, Basic, book, Broadband, cables, call center, cash register, catalog, computer hardware, contracts, client, clients, customer service skills, Data Entry 6, Database Management, database, desktops, DSL, electronic mail, e-mail, fiction, File Management, filling, forms, general office, Graphic, phone support, Internet Explorer, inventory, laptops, Law Enforcement, notes, Mainframe Systems, meetings, access, MS Access, MS Excel, Office, Outlook, PowerPoint, Windows 2000, 2000, MS Word, MS DOS, Networking, non-fiction, Norton Utilities, Operating System, phone system, printer, progress, property management, speaking, quality, QuickBooks, Real Estate, receiving, safety, scanning, shipping, telephone, phones, phone, Troubleshoot, troubleshooting, Typing, 40 wpm, upgrades, utilities, Websites, Word Processing
Contractor/Administrative Assistant/Processing and Closing clerk/Technical Support
Phone Customer Service Rep
1 1 University Of Houston-Downtown BS : Criminal Justice Training Center - Criminal Justice Law Enforcement Program- in progress
Texas Pease Office License
Certificate of perfect attendance : 8 2002 AA : Houston Community College - Criminal Justice Law Enforcement Program- in progress
Basic Peace Officer Certification : 8 2008 Associate of Arts : Lone Star North Harris College - Teaching 1 2000 Houston Can Academy 3 1999 Diploma : Ross Shaw Sterling High School
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