book keeper customer service representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Sales/Service Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Sales expertise
  • Order fulfillment
  • Report preparation
  • Complaint resolution
  • Credit card processing
  • Administrative support
  • Creative problem solving
  • Warehousing functions
  • Stock management
  • Money handling abilities
  • Account management
  • Shipping procedures understanding
  • Staff education and training
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Recordkeeping strengths
  • Service standard compliance
  • Data Entry
  • Multi-line phone talent
  • Sales inventory operations planning (SIOP)
Work History
06/1999 to Current Book keeper/Customer Service Representative Simply Yours | City, STATE,
  • Leveraged sales expertise to promote and capitalize on upsell opportunities
  • Entered customer interaction details to track requests, document problems and record solutions offered
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Provided information to customers regarding charge card and loyalty program and helped to open and activate new accounts
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
01/2018 to 02/2020 Work at Home / Sales Work At Home Sales/Internet | City, STATE,
  • Maintained organized, presentable merchandise to drive continuous sales
  • Maintained records related to sales, returns and inventory availability
  • Engaged with customers to effectively build rapport and lasting relationships
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Closed Sales including preparing contracts and processing order forms
09/1991 to 09/1999 Sole Proprietor/ Sales Discovery Toys | City, STATE,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Consulted with customers to assess needs and propose optimal solutions
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development
  • Discovered areas of improvement by generating operational and sales reports
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Increased sales by establishing goals, overseeing performance
  • Built loyal account base and long-term business relationships with accounts
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize ta
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
06/1990 to 08/1991 Assistant Store Manager of Operations Rel Wear Bobbies Duds | City, STATE,
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Rotated merchandise and displays to feature new products and promotions
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
  • Provided current employees options for additional training opportunities
  • Maintained high levels of organization in store by directing customers and replenishing merchandise
  • Answered questions about store policies and concerns to support positive customer experiences
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Maintained exceptionally clean, customer-friendly and well-run department
  • Trained and managed associates in customer service and sales techniques
  • Trained new-hires on all company procedures for better service customers
  • Managed workload and task demand between corporate guidelines and staff abilities
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy
  • Implemented theft prevention policies to minimize potential stock loss
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Expected in 06/1999 GED | Irvington High School, Irvington, NJ GPA:
Expected in 1999 Associate of Arts | Associates Business Management/Office Admin CCV College, Burlington, Vermont, GPA:

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Resume Overview

School Attended

  • Irvington High School
  • CCV College

Job Titles Held:

  • Book keeper/Customer Service Representative
  • Work at Home / Sales
  • Sole Proprietor/ Sales
  • Assistant Store Manager of Operations


  • GED
  • Associate of Arts

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