LiveCareer-Resume

body shop manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-qualified Body Shop manager, Estimator, and Appraiser with excellent credentials. Excels in fast-paced, high-volume environment, working well under pressure. Demonstrates extensive skill and knowledge in training team members and automotive repair. Organized, proactive and punctual with team-oriented mentality.

Skills
  • P&L management
  • Training and coaching
  • Team building and leadership
Experience
Body Shop Manager, 07/2017 - 01/2021
Cox Enterprises Carleton, MI,
  • Complied with federal, state and local regulations affecting body shop operations, including hazardous waste disposal and OSHA standards.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Wrote complete and accurate cost estimates for labor and parts.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Coordinated and supervised 10 shop and field service technicians and assigned tasks and work orders.
  • Administered Dealer Treck order system and CCC to ensure accuracy and completeness of service invoicing and closing all ROs.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
  • Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, and support customer satisfaction objectives.
  • Directed day-to-day operations, including maintenance, equipment functionality and financial management.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
Auto Damage Appraiser, 02/1998 - 07/2017
Cox Enterprises Cincinnati, OH,
  • Took photographs and wrote detailed summaries to document damage.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Calculated damage and claim values with CCC.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Determined salvage value for total-loss vehicles.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Completed insurance forms to indicate repair cost estimates and recommendations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Auto Damage Appraiser, 01/1995 - 01/1998
Cox Enterprises Detroit, MI,
  • Took photographs and wrote detailed summaries to document damage.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Calculated damage and claim values with CCC.
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Determined salvage value for total-loss vehicles.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
  • Completed insurance forms to indicate repair cost estimates and recommendations.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Calculated damage and claim values with ADP
Education and Training
High School Diploma: , Expected in 05/1993
-
Conway High School West - Conway, AR
GPA:
Status -
Auto Damage Appraiser And Home Owners Loss Appraisals : , Expected in 08/2009
-
VALE NATIONAL - Dallas TX,
GPA:
Status -
Certifications
  • Certified I-CAR Platium
,

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Resume Overview

School Attended

  • Conway High School West
  • VALE NATIONAL

Job Titles Held:

  • Body Shop Manager
  • Auto Damage Appraiser
  • Auto Damage Appraiser

Degrees

  • High School Diploma
  • Auto Damage Appraiser And Home Owners Loss Appraisals

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