Objective To become employed within a company where there is advancement potential, job security, a positive atmosphere and where hard work and dedication is recognized.
Skills
55 WPM typing speed
Excellent communication skills
Database management
Customer service-oriented
Works well under pressure
Certified in 10-key
Medical billing
Appointment setting
Team building
Accounting familiarity
Invoice processing
Advanced clerical knowledge
Multi-line phone proficiency
Microsoft Excel certified
Work History
BioTech, 01/2004
to Current Novitex – Indianapolis,
IN
Assist customers as they enter office and via phone Inputting data, office errands and scheduling appointments Tracking and monitoring all incoming and outgoing shipments.
Prepare specimens for transportation Shipping of hazardous/non hazardous chemicals.
Directed guests and routed deliveries and courier services.
Administrative Assistant / Call Center Rep, 01/1999
to 01/2003 Disaster Kleenup – Indianapolis,
IN
Management of A/R and A/P Accounts.
Departmental Administration / Recordkeeping.
Preparation for all marketing meetings and tradeshows.
Answered phones and met with the public to answer their queries.
Answered and quickly redirected up to 25 calls per hour.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Regional Assistant, 01/1997
to 01/1999 Video Update Regional Office – Indianapolis,
IN
Clerical duties.
Handled all newhire paperwork.
Inventory for 24 stores statewide and monthly metrics.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Organized all new hire, security and temporary paperwork.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Claims Processor, 01/1995
to 01/1996 Acordia Personal Insurance – Indianapolis,
IN
Data Entry and all clerical duties.
Handled processing of medical and dental claims.
Helped on any special projects which needed to be done in my department.
Education
High School Diploma: 1995 Northwest High School - Indianapolis,
IN
Associates Degree: HealthCare Administration (Billing and Coding),
2011 University of Phoenix - Indianapolis,
IN
