Talented Billing Representative familiar with billing standards, account assessments and collections procedures. Skilled in strengthening customer relationships, resolving issues and obtaining payments to bring accounts current. Friendly and knowledgeable professional with a diligent approach. Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Skills
Collections background
Data entry expertise
Account reviews
Invoicing experience
Medical billing and collections
Bill payment
Experience
01/2020 to Current
Billing RepresentativeChristiana Care Health System – Smyrna, DE,
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
Worked with outside parties to obtain payments and solve problems.
Evaluated accounts for payment compliance and contacted customers.
Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Scheduled patients in Office Practicum system and updated pertinent details related to insurance, payment histories and personal or confidential information.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.
05/2017 to 01/2019
Front Desk ReceptionistWts International, Inc. – Alta, UT,
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Arranged special accommodations for guests to maintain optimal satisfaction.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved profit margins by streamlining operations and workflow.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Diagnosed and repaired mechanical issues according to industry standards.
Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
Contacted vendors to procure equipment and tools to meet organizational demand.
Maintained clear and safe workspace area to meet OSHA standards.
Promoted monthly events and activities to increase participation and revenue.
Kept activities spaces organized, clean and tidy.
Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Developed events and programs in consideration of needs, abilities and interests of participants.
01/2015 to 05/2017
Drive-Thru CashierMcdonald's – Edmond, OK,
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Kept drive-thru station well-stocked and organized to meet all customer needs.
Organized food items on serving trays and in carry-out packages.
Verified orders and bagged items for easy transport.
Monitored and counted food stock and supplies to reorder on time.
Completed opening, closing and shift change tasks to promote store efficiency.
Checked headsets and replaced batteries prior to rush periods to maintain readiness.
Education and Training
Expected in
: Nursing Johnson County Community College - Overland Park, KS GPA:
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