Billing Representative Resume Example

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BILLING REPRESENTATIVE
Summary

Goal-oriented associate dedicated to high levels of customer satisfaction and meeting aggressive business goals. Efficient and ambitious clerk with specialized knowledge in quality standards and clerical duties.

Skills
  • Outstanding attention to detail
  • Good Time Management
  • Strong problem solver
  • Skilled Researcher Effective Multi-tasking abilities
  • Good communication skills
  • Resourceful - Able to prioritize effectively
  • Dedication & Enthusiasm
Experience
Billing Representative10/201712/2019Company NameCity, State
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Set up and activated customer accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Input data into digital system for recordkeeping.
  • Evaluated accounts for payment compliance and contacted customers.
  • Worked with outside parties to obtain payments and solve problems.
Shipping Support / Clerk / Coach Trainer09/201609/2017Company NameCity, State
  • Processing merchandise, verifying attributes, preparing items for shipping, checking order accuracy and completion Verifying shipping/labeling information to ensure accuracy of orders and products Ticketed / Selected items for shipping, made sure correlating documents are with products.
  • Maintained files for shipping records / routed products to specific departments/ ship centers.
  • Examine shipment contents and compare with records such as invoices,orders to verify accuracy.
  • Assisted in physically moving incoming items to designated areas to be moved to specific shipping centers from the DC.
  • Operated a pallet jack to move products into specified locations or on trucks.
  • Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
  • Recorded damaged or defective items and followed company damages policy by using effective communication and utilizing general resources.
  • Deliver or route materials to departments using jack, conveyor, or sorting bins.
  • Comprehensive knowledge of inventory control, warehouse operations, and purge reports.
Quality Production Associate /Cabinet Finisher06/201309/2016Company NameCity, State
  • Responsible for supporting the manufacturing operations consistently demonstrating the Five Traits for success & The Four Basics Planned for complete delivery and on time, ensured our quality was meeting or exceeding customers' expectations, and provided fashionable kitchen and bath products at competitive prices.
  • Revised and Reviewed specifications for accuracy and completion, updated (SOS) Standard Operations Sheets Prepare raw materials for processing ie.
  • Organizers, wood hoods, corbels, wine racks Effectively used hand sander, drill gun, and hand sprayer for clear coating.
  • Prepared and assembled materials.
  • Provide production, progress, or changeover reports to shift supervisors.
  • Outbound ship packages, following carrier specifications, packaged finished product Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Troubleshoot problems with equipment, devices, or products.
  • Exhibit & enforce the MBCI Safety Awareness culture of the Four Basics Obtain, move, and sort products, materials, containers, and orders in the finish department and shipping area.
Administrative Assistant / Controller02/200902/2013Company NameCity, State
  • Managed office team efforts, planned meetings and supported sales associates Answered multi-line phones, scheduled & confirmed appointments, handled filing/faxing duties for the company Consistently completed task and problem solving in a timely fashion Coordinated and responded to complex customer telecommunications requests, resulting in increased sales and customer satisfaction Organized and planned Primax Home Improvement Center/ THV networking and advertising services, including MJT system, and fair booths for promotional purposes, ordered business cards, assisted in web design.
  • Communicated assigned duties to sales representatives, giving detail oriented information for the estimations, repairs, demonstrations, and sales of THV products.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Processed financial documents including contracts, expense reports and invoices.
Education and Training
05/2003Associate of Arts:Daymar Business College - Information TechnologyCity
Some College (No Degree):Daymar College - Business Office ManagementCity

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Resume Overview

School Attended

  • Daymar Business College
  • Daymar College

Job Titles Held:

  • Billing Representative
  • Shipping Support / Clerk / Coach Trainer
  • Quality Production Associate /Cabinet Finisher
  • Administrative Assistant / Controller

Degrees

  • 05/2003 Associate of Arts : Daymar Business College - Information Technology
    Some College (No Degree) : Daymar College - Business Office Management

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