Billing Representative Resume Example Wyndham Properties / Baymont Inn & Suites

BILLING REPRESENTATIVE

Summary

Goal-oriented associate dedicated to high levels of customer satisfaction and meeting aggressive business goals. Efficient and ambitious clerk with specialized knowledge in quality standards and clerical duties.

Skills

Outstanding attention to detail
Good Time Management
Strong problem solver
Skilled Researcher Effective Multi-tasking abilities

Good communication skills
Resourceful - Able to prioritize effectively
Dedication & Enthusiasm

Experience

Billing Representative10/2017 － 12/2019Wyndham Properties / Baymont Inn & SuitesEvansville, IN

Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Set up and activated customer accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Input data into digital system for recordkeeping.
Evaluated accounts for payment compliance and contacted customers.
Worked with outside parties to obtain payments and solve problems.

Shipping Support / Clerk / Coach Trainer09/2016 － 09/2017TJX- TJMaxx Distribution CenterEvansville, IN

Processing merchandise, verifying attributes, preparing items for shipping, checking order accuracy and completion Verifying shipping/labeling information to ensure accuracy of orders and products Ticketed / Selected items for shipping, made sure correlating documents are with products.
Maintained files for shipping records / routed products to specific departments/ ship centers.
Examine shipment contents and compare with records such as invoices,orders to verify accuracy.
Assisted in physically moving incoming items to designated areas to be moved to specific shipping centers from the DC.
Operated a pallet jack to move products into specified locations or on trucks.
Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Recorded damaged or defective items and followed company damages policy by using effective communication and utilizing general resources.
Deliver or route materials to departments using jack, conveyor, or sorting bins.
Comprehensive knowledge of inventory control, warehouse operations, and purge reports.

Quality Production Associate /Cabinet Finisher06/2013 － 09/2016M.B.C.I. / Masterbrand CabinetsFerdinand, IN

Responsible for supporting the manufacturing operations consistently demonstrating the Five Traits for success & The Four Basics Planned for complete delivery and on time, ensured our quality was meeting or exceeding customers' expectations, and provided fashionable kitchen and bath products at competitive prices.
Revised and Reviewed specifications for accuracy and completion, updated (SOS) Standard Operations Sheets Prepare raw materials for processing ie.
Organizers, wood hoods, corbels, wine racks Effectively used hand sander, drill gun, and hand sprayer for clear coating.
Prepared and assembled materials.
Provide production, progress, or changeover reports to shift supervisors.
Outbound ship packages, following carrier specifications, packaged finished product Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
Troubleshoot problems with equipment, devices, or products.
Exhibit & enforce the MBCI Safety Awareness culture of the Four Basics Obtain, move, and sort products, materials, containers, and orders in the finish department and shipping area.

Administrative Assistant / Controller02/2009 － 02/2013THV / Primax Home CenterLouisville, KY

Managed office team efforts, planned meetings and supported sales associates Answered multi-line phones, scheduled & confirmed appointments, handled filing/faxing duties for the company Consistently completed task and problem solving in a timely fashion Coordinated and responded to complex customer telecommunications requests, resulting in increased sales and customer satisfaction Organized and planned Primax Home Improvement Center/ THV networking and advertising services, including MJT system, and fair booths for promotional purposes, ordered business cards, assisted in web design.
Communicated assigned duties to sales representatives, giving detail oriented information for the estimations, repairs, demonstrations, and sales of THV products.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Processed financial documents including contracts, expense reports and invoices.

Education and Training

05/2003Associate of Arts:Daymar Business College - Information TechnologyOwensboro, KY

Some College (No Degree):Daymar College - Business Office ManagementOwensboro,Ky

Resume Overview

Companies Worked For:

Wyndham Properties / Baymont Inn & Suites
TJX- TJMaxx Distribution Center
M.B.C.I. / Masterbrand Cabinets
THV / Primax Home Center

School Attended

Daymar Business College
Daymar College

Job Titles Held:

Billing Representative
Shipping Support / Clerk / Coach Trainer
Quality Production Associate /Cabinet Finisher
Administrative Assistant / Controller

Degrees

05/2003 Associate of Arts : Daymar Business College - Information Technology
Some College (No Degree) : Daymar College - Business Office Management

Billing Representative Resume Example

Resume Score: 80%

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