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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking Billing Representative eager to contribute to customer and business needs by leveraging top strengths in organization, prioritization and communication. Adept at generating bills, entering data and resolving discrepancies. Ready to take on new professional challenges. Skilled Billing Representative well-versed in billing practices, account monitoring and collections. Builds rapport with customers, solving diverse problems and obtain payments. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Skills
  • Collection practices
  • Billing systems and software
  • Small billing experience
  • Invoicing expertise
  • Account management
  • Customer relations skills
  • Account monitoring
  • Collections understanding
  • Payment collection
  • Payment processing
Work History
11/2019 to Current
Billing Representative Clean Harbors, Inc. Mitchell, IL,
  • Responds appropriately to and follows up on written correspondence, calls and emails initiated by Associates, customers, senior leadership and business partners involving escalated customer satisfaction issues or process questions.
  • Analyzes situation to insure that the customer is helped and that their account is in good standing.
  • Diffuses upset callers and attempts to retain customers by resolving their accounts by looking over notes and work orders to resolve their issues.
  • Performs other duties as assigned
  • Handles, transfers and/or provides information to customers about their accounts.
  • Works with data entry systems and screens navigation's enabling to customer information, striving to handle all customer contact at the point of contact.

Customer Service Representative Skills, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Reviewed and solved account and billing discrepancies.
08/2016 to 11/2019
Member Solutions Representative Cfcu Cortland, NY,
  • Responds appropriately to and follows up on written correspondence, calls and emails initiated by Associates, customers, senior leadership and business partners involving escalated customer satisfaction issues or process questions.
  • Analyzes situations, interprets policy and procedures, and uses good judgment skills within and outside policies and consults with Field management and vendor contacts to determine and execute an effective and satisfactory resolutions process.
  • Creates updates and retrieves customer files (Account info) to research and log facts surrounding complaints, actions and approach used to resolve issue, and uses multiple systems and tools to research the resolved issues.
  • Diffuses upset callers and attempts to retain members by resolving their account concerns by awarding courtesy points within set guidelines as well as assists with processes to prevent point's fraud.
  • Performs other duties as assigned
  • Handles, transfers and/or provides information to members on inquiries that are not apart of the program, such as credit cards, gift cars, Home services orders/ delivery status, etc.
  • Works with data entry systems and screens navigation's enabling to customer information, striving to handle all customer contact at the point of contact.
  • Maintains a high level of business knowledge as it relates to vertical business, as well as working knowledge of relates business.
  • Supports continuous customer service improvement opportunities as assist department members with tasks relative to customer service as needed.
08/2016 to 10/2019
Email Specialist Izea Chicago, IL,

Representative:

• I work in tier 2 email, for the Shop Your Way department.

• The main focus of my work in this department is helping members with any problems they may have with their accounts.

• I will assist the member if they do not receive the points for a purchase, or if a coupon they used did not trigger correctly.

• I also help support the tier 1 agents, and answer any questions that they may have to ensure that the members always receive the adequate assistance.

• I will work with our tier 2 inbound team if they have any questions that pertain to my work on the email team.

• The department receives a high volume of email's that are sent in to us from all of our members and it is imperative that we are able to respond to all members in a timely manner.

• On the email team, we have to use deductive reasoning to solve the member's problems on their first contact, when there is limited information given on the issue

Customer Service Representative Skills.

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

06/2014 to 11/2017
Key Holder Vitamin Shoppe Industries Inc Johnson City, TN,

Responsibilities

• Interpreted company policies to workers and enforced safety regulations.

• Suggested changes in working conditions and use of equipment to increase efficiency of shop, department, and work crew.

• Analyzed and resolved work problems and assisted workers in solving work problems.

• Successfully managed a 7-person team in running a retail operation.

• Trained new workers.

• Conferred with other supervisors to coordinate activities of individual departments.

• Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of truck.

• Performed activities of the workers supervised, when needed.

Accomplishments

Sales associate to manager.

Skills Used

Customer Service, Product Knowledge, Problem Solving, Market Knowledge, Documentation Skills, Listening, Multi-tasking

  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Oversaw team of five employees.
Education
Expected in 05/2012
GED:
Stony Point High School - Round Rock, TX
GPA:

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Resume Overview

School Attended

  • Stony Point High School

Job Titles Held:

  • Billing Representative
  • Member Solutions Representative
  • Email Specialist
  • Key Holder

Degrees

  • GED

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