Billing Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable Billing Representative familiar with Industry practices and compliance requirements. Excellent customer service and problem solving abilities. Offering Number years of experience and the drive to excel in all areas.

Skilled Billing Representative well-versed in billing practices, account monitoring and collections. Builds rapport with customers, solving diverse problems and obtain payments.

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Organized Job Title with Number years of experience. Highly skilled in processing and documenting all payment transactions, including cash, checks, and credit cards. Prepared to bring leadership and success working in team environments to expanding organization.

  • Collections understanding
  • Customer relations skills
  • Account monitoring
  • Payment collection
  • Account management
  • Business office administration
  • Invoicing expertise
  • Data entry experience
Work History
Billing Representative, 01/2018 to Current
Cass Information Systems, IncBridgeton, MO,
  • Reviewed and solved account and billing discrepancies.
  • Assessed accounts for payment status and reached out to customers.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Received incoming information and entered into database system.
  • Performed quality assurance evaluations of processes and previous bills.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Worked with Job title and assisted Job titles to properly apply customer remittances.
  • Performed targeted collections on past due accounts aged over Number days.
  • Produced, distributed and tracked more than Number monthly invoices for Industry business.
  • Applied more than Number payments per week.
  • Improved accounts payable processes and achieved Number% reduction in late fees.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
  • Managed efficient and accurate processing of invoices and check requests for Number of locations.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Promoted consistent accuracy of billing information by reconciling Number accounts monthly.
  • Generated financial statements and reports detailing accounts receivable status
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Disbursed petty cash by recording entries and verifying documentation.
Front Desk Receptionist, 10/2016 to 12/2017
Hackensack University Medical CenterWoodbridge, NJ,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Prepared weekly employee work schedules for team members.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained transaction security by verifying payment cards against identification.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.
Customer Representative, 10/2013 to 10/2016
City Of Enid, OkEnid, OK,
  • Provided primary customer support to internal and external customers.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Organized customer information and account data for business planning and customer service purposes.
  • Obtained signatures for financial documents and invoices.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered constant flow of customer calls with minimal wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
Diploma: , Expected in 05/2012
Klein Oak High School - Spring, TX

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Resume Overview

School Attended
  • Klein Oak High School
Job Titles Held:
  • Billing Representative
  • Front Desk Receptionist
  • Customer Representative
  • Diploma