Motivated self-starter who thrives in a challenging and dynamic work environment. I am highly organized and resourceful with the ability to handling multiple tasks within strict time lines. Dedicated and conscientious independent worker and valued team member.
Microsoft Office 2007, Windows 7 MetaSwitch System Explorer & Web, Cross point /ATS Billing System
Global Telecom BrokersSeptember 2006 to CurrentBilling Manager Owings Mills, MD
Ensure productivity is preformed through out the verity of departments daily.
Oversee cross training with new and existing associates.
Attend weekly management meetings to discuss progress.
Responsible for the implementation of the complaint procedure including investigation response and resolution to complaints.
Continue to perform duties listed below as Senior Billing Representative.
Research and correct errors on account Negotiate Early Term Penalties Apply payments.
Global Telecom BrokersMarch 2000 to January 2011Senior Billing Representative/Claims Auditor Owings Mills, MD
Answering incoming calls from customers Billing explanations, balance disputes, credits Account changes, Ownership changes Daily Billing orders - feature changes, post billing of new accounts Placing and submitting orders for customers (when necessary) End of month billing reports Work with ATS on billing All accounts are billing the correct USOC's and charges Contract and charges are matching 1.
Close of accounts Make sure all prorates are applied Make sure all services disconnected Collect on final monies due On Call- after hours Monitor trouble tickets Call forward lines in Meta Switch Go into Customer Care queue when needed Help with outages Open trouble and monitor tickets Assist in other department when necessary Special projects, reports Auditing, submitting and tracking claims to Verizon Conduct yearly performance evaluations.
Global Telecom BrokersJanuary 1999 to March 2000Telemarketer Owings Mills, MD
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for services.
Explain products or services and prices, and answer questions from customers.
Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
80 - 84 Westminster High School Westminster, MD
March 2016 - Fundamentals of Accounting I
Accounting I, Schedule appointments, Auditing, balance, Billing, Billing System, Customer Care, Explorer, meetings, Microsoft Office, Windows 7, presentations, progress, reading, Research, sales, scripts, Switch, telephone