Billing Customer Service Representative Resume Example

engage with general state rules , policies and procedures

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
• Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Processed orders, credits and tracked returns.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Performed targeted collections on past due accounts aged over [Number] days.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Disbursed petty cash by recording entries and verifying documentation.
• Generated financial statements and reports detailing accounts receivable status
• Located errors and promptly refiled rejected claims.
• Managed collections claims for unpaid bills against estates of debtors.
• Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.