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Billing Customer Service Representative Resume Example

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BILLING CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card processing
  • POS systems expert
  • Computer proficient
  • Multi-line phone talent
  • Professional telephone demeanor
  • MS Office proficiency
  • Data entry
  • Microsoft word , excel, powerpoint, spread sheet
  • Customer-service oriented
  • Documentation and control
  • Office administration
  • Medical bill auditing
Work History
Billing Customer Service Representative, 03/2016 to 12/2019
Spectrum – Suffolk , VA

engage with general state rules , policies and procedures

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Processed orders, credits and tracked returns.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Performed targeted collections on past due accounts aged over [Number] days.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Generated financial statements and reports detailing accounts receivable status
  • Located errors and promptly refiled rejected claims.
  • Managed collections claims for unpaid bills against estates of debtors.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Staffing Manager, Administrative Assistant, 10/2013 to 01/2016
Allstaff Services Inc. – City , STATE
  • Developed marketing strategies to generate leads.
  • Recruited and hired employees for [Title of position].
  • Performed full-cycle recruiting, including sourcing, interviewing, negotiations, and hiring.
  • Reviewed applications and resumes to support hiring activities.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
  • Collaborated with legal and compliance teams to review paperwork, intake feedback and ensure viability of available information for new training processes.
  • Monitored [Job title]'s work calendar and scheduled appointments, meetings and travel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Processed invoices and expenses using [Software].
  • Created PowerPoint presentations for business development purposes.
S.E.R Transports LLC, 02/2011 to 09/2013
Aurelio Hernandez – City , STATE
  • Directed all dispatching, routing and tracking of [Number] fleet vehicles.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Collaborated with third-party vendors to implement new [Type] system.
  • Maintained accurate stock records and schedules.
  • Established long-term customer relationships through prompt and courteous service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Education
High School Diploma: 05/2012
Maryvale High School - City, State
Registered Nurse-Glendale Community College - City, State

I am a junior in GCC still currently achieving my study in the medical field for a Registered Nurse.

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Resume Overview

School Attended

  • Maryvale High School
  • -Glendale Community College

Job Titles Held:

  • Billing Customer Service Representative
  • Staffing Manager, Administrative Assistant
  • S.E.R Transports LLC

Degrees

  • High School Diploma : 05/2012
    Registered Nurse

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