billing coofrdinator resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Student loan transaction processor and costumer care, with excellent record for exceeding client expectations while complying with company guidelines; able to troubleshoot and resolve problems with minimal supervision- strong eye for detail. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent Interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

  • Data base
  • Detail oriented
  • Email
  • Financial
  • Focus
  • Excel
  • Microsoft word
  • Problem solver
  • Type 65 wpm
  • Customer or student assistance
  • Troubleshooting
  • Verbal and Written Communication
  • Billing Data Verification
  • 10-Key Data Entry
Work History
09/2021 to Current
Billing Coofrdinator Centura Health Garden City, KS,
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Determined proper codes for medical records and patient services.
  • Followed up with appropriate parties to obtain prompt payments.
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all patient information secure and confidential.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Handled account payments and provided information regarding outstanding balances.
09/2019 to 01/2020
Schedule Coordinator Pacific Health Works City, STATE,
  • Responsible for administrative functions such as: creating student loan file, gathering data, & record keeping//email correspondence/contacting providers
  • Data entry, create & maintain spreadsheet, update & report daily reports to managers, supervisors & team coaches with daily schedule and Providers status/responsible for daily department reports/responsible for PII information at all times
  • Responsible for out/incoming department mail, update data base, responsible for creating file for claim examiners to process defaulted claims
  • Costumer focus and adaptability to different personality, and mitigate costumer complaints
  • Organized Providers contact information and streamlined operations to improve efficiency
  • Completed and filed financial documentation for accounting purposes
  • Managed master calendar and scheduled appointments for 30 providers based on optimal patient loads and clinician availability
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Received, recorded and addressed incoming and outgoing communication via telephone and email and text
01/2018 to 08/2019
Loan Processor/Senior Costumer Care Specialist Entech City, STATE,
  • Student loan processor
  • Responds to telephone inquiries and complaints standard procedures
  • Provides financial guidance and provides service available
  • Prepare standard reports to track workload, response time and quality input
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
  • Follow up via email, fax services Q&A
  • Refinancing student loan(s)
  • Reduced loan approval lags by ensuring adherence to all conditions
  • Identified and quickly resolved complex customer and loan problems with potential to negatively impacting operations management and business direction
  • Checked titles, insurance coverage and appraisals for properties
  • Supported loan officers and processors to help with timely completion of loan application
  • Handled any conditions sent from underwriting departments
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
04/2007 to 12/2018
Student Loan Processor Conduent City, STATE,
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Reviewed and validated details of loan applications and closing documentation.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Developed, updated and maintained database of existing and potential customers in Appworks.
Expected in to to
: Sociology
El Camino College - Torrance, Ca ,
Expected in 2004 to to
Santa Monica College - Santa Monica, Ca
Expected in 2001 to to
John C - Los Angeles, Ca
Native or Bilingual

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Resume Overview

School Attended

  • El Camino College
  • Santa Monica College
  • John C

Job Titles Held:

  • Billing Coofrdinator
  • Schedule Coordinator
  • Loan Processor/Senior Costumer Care Specialist
  • Student Loan Processor


  • Some College (No Degree)

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